Mitsubishi Caterpillar Forklift America Business Writing Training Testimonial

I am writing to recognize the efforts of two of your associates and to let you know about an excellent training experience at MCFA resulting from their efforts.

Several months ago I spoke with Marisa Hamilton, my Baker Communications Account Representative, about presenting classes on Effective Business Writing Skills at MCFA. I asked Marisa about varying from the standard course offered by Baker and presenting a longer series of weekly classes. My reason for the modified approach was to ensure long term learning of the basic skills. Marisa listened to my request and arranged a meeting with course instructor Paula Descant to explore how such a course could be developed, not if it could be developed. This attitude and behavior on Marisa's part is the primary reason I continue to build a relationship with your organization. It is a pleasure to do business with someone more interested in listening to, and meeting, my needs than selling the "canned" courses.

After meeting with Paula, I was excited to see she was eager to try a new approach with the Business Writing Skills material. She quickly prepared an outline of the course which met the needs of our workforce and a schedule was developed. The schedule was a rigorous one for Paula, requiring seven weekly classes of three hours each.
As the classes progressed I was impressed with Paula's abilities. She is very knowledgeable, extremely energetic, and sincerely interested in the personal development of each student. The class participants were even more impressed with Paula. Every week I received e-mails, telephone calls and personal visits from students with glowing reviews of Paula and the classes. By the end of the third week of class, I had enough people sign up to schedule four more sessions, based only on word-of-mouth advertising.

Currently, Marisa, Paula, and I are discussing other classes which could become an on-going part of our internal MCFA University. I am certain we will find other opportunities.

You should be proud to have associates like Marisa and Paula who place building a relationship over generating quick sales. Please take an opportunity to recognize them for the efforts they put forth.

Regards,

Joe Dulaney
Corporate Training Manager