Customer Service for IT Professionals

The highly technical nature of IT and the specialized training of Professionals who work in IT solutions can lead to especially challenging Customer Service obstacles.

Successful service is no longer a matter of mere technical proficiency. It is a combination of technical expertise, the ability to manage both information and people, and efficient communication. This program provides employees powerful new insights into customer behavior, and effective tools for creating lasting customer satisfaction. Includes 6 e-learning videos.

KEY OUTCOMES

  • Unlock insights into customer concerns, with emphasis on service and quality
  • Use empathy to handle complaints and build lasting relationships
  • Build positive chemistry by recognizing and responding to varying behavioral styles
  • Respond appropriately to emotions of customers and co-workers, and learn how to recommend reality-based, value-building solutions
  • Learn to gain customers' perspectives on issues, creating value-adding options, and ensuring that customers recognize the added value they receive

Delivery Methods

Our Customer Service for IT Professionals training is available in a variety of formats to best match your needs.

Private Workshops
We bring the training to your location. Available in an off-the-shelf format, or with customized features created to meet your requirements.
Virtual Coaching
Delivered totally online to cut out travel costs, our virtual sessions are designed to keep participants engaged through relevant training, activities for practice, and ongoing reinforcement.
E-Learning
24/7 access to award-winning negotiation training, learn and practice critical skills anytime, anywhere, on any device, over 100 interactive videos designed to maximize engagement.
Gamification
Make learning fun, flexible and memorable with online games. A great tool for reinforcement, tracking your team's progress, and identifying growth opportunities.

Other Customer Service Training

There is no business function that is more critical to boosting a company's bottom line than delivering exceptional customer service.

Are you ready to ignite your growth?

Contact us for more information on our customer service training products and services

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