Effective Communication & Listening Skills helps employees and managers express ideas clearly, listen actively, and build the understanding needed to work well across teams and roles.
About This Program All Professional SkillsEffective Communication & Listening Skills helps employees and managers express ideas clearly, listen actively, and build the understanding needed to work well across teams and roles.
This program is part of Baker Communications' Professional Skills path — practical development for the everyday capabilities that help people work better.
What participants build
Stronger everyday conversations — clearer messages, better listening, and fewer misunderstandings.
Participants leave with practical skills and tools they can apply immediately in their day-to-day work.
The class was really informative and it shed light on my own strengths and weaknesses - highlighting both only encourages growth! There were several great tips on how to EFFEVTIVELY communicate with others in different 'quadrants'. The world is full of different people and understand the strengths and weaknesses of others when it comes to communicating can only help process the point or goal you're trying to attain. Even if that means getting our of your own comfort zone to help others.
The instructor was an exceptional trainer who successfully kept the team engaged throughout the entire day. Despite the training being only one day long, the content comprehensively addressed both our internal communication challenges and external customer interactions. I am confident that the Customer Service team will apply the knowledge gained to enhance our customers' experience.
Very dynamic course with insightful information and useful tools to actually improve this area. The presenter was great, easy to follow and making a long course feel like a breeze. I leave the course highly motivated to start applying what I learned and I am looking forward to improve myself and both business and personal relationships. Highly recommend.
The instructor is a great teacher. She knows the topics and does a good job teaching it and keeping us engaged. You can see her using the communication methods she teaches throughout the lecture and that really drives home the point when you notice how much you are paying attention.
The instructor was very informative and has a true understand of the different personalities. I will take this information provided back to my office and also in my personal life. The class has made me aware of how I communicate w/ others & how I could do better.
The instructor is an excellent trainer with clear and comprehensive subject knowledge. The session was packed with "real life" examples to back up the theory and was delivered in a style that kept the whole group enthusiastic and engage. Thank you.
Download the brochure or connect with our team directly.
“I've been a Director of Training, an instructor and facilitator for 12 years now. This course, the instructors and material were the best I've seen. Stayed engaged for the duration of the program”
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