Conflict Management helps people address conflict directly and turn difficult conversations into productive ones — without damaging relationships.
About This Program All Professional SkillsConflict Management helps people address conflict directly and turn difficult conversations into productive ones — without damaging relationships.
This program is part of Baker Communications' Professional Skills path — practical development for the everyday capabilities that help people work better.
What participants build
Address conflict directly and early — and keep the relationship intact.
Participants leave with practical skills and tools they can apply immediately in their day-to-day work.
I have been struggling with conflict management and didn't know it. I mean I knew I wanted to be "nicer" in my actions and thoughts but I didn't realize the connection with conflict. I believed conflict was equivalent to arguments. And while there is some truth to that, it's not entirely that. I realized the importance of flection and examples of how to implement that personally and professionally. Truly thank you for a much needed wake up call.
This is the most useful training I have ever received. It has been very dynamic and it will be useful for my real life situations. In addition, it allowed me to know myself better and other members of the company I interact with.
I left for vacation the day after class. On vacation, my husband received an email from his home office, and I suggested ways to resolve it. Unconsciously, I was using examples learned in class the prior day. It worked!!
Instructor kept my interest very well. Content of class was very helpful on reading peoples attributes to help us know how they will react to certain conlicts in the workplace.
The instructor was a great facilitator; she shared the conversation with everyone and gave acknowledgement to each person. Also, good examples from her past experiences.
dealing with conflict on a daily basis, I use most of the tools. It was very beneficial to learn the type of people I am and who I am dealing with.
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“Was a perfect class and brilliantly executed. I like trainings like this for how they are setup. The instructor is because they follow so well. You are in a room mostly full of colleagues you have never met before and we all at various points of the session have to break up into separate groups (mixed up each time) to allow us to collaborate with each other and share ideas. So we listen and learn for say 1 hour, break off into small groups, reconvene and discuss, break, another similar exercise and then repeat throughout the day. This structure for me personally is perfect for learning and the engagement and content of the lesson is very fun and interactive. All done at a good pace also. The trainer is extremely well spoken and thorough with the information they convey to us the audience - again perfect for us to learn and implement into our day to day jobs.”
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