BCI Insights

Insights that turn sales knowledge into real-world execution.

Practical ideas, real-world patterns, and tools your team can actually use right now.


Browse by what you want

Explore all of our insights

Blog

Practice Should Not Wait for the Real Negotiation

Read More →
Blog

Four Pillars of Better Sales Hiring: A Psychologist's Take on OMG's Data-Driven Insights

Read More →
Blog

Building the AI-Enabled Sales Organization: Culture, Process, and Performance

Read More →
Blog

Coaching in the AI Era: Developing Human Potential with Machine Insight

Read More →
Blog Archive

192 posts on sales, negotiation, presentations, management and more.

Browse All Blog Posts →
Article — Sales

3 Ways to Close a Sale

Read More →
Article — Negotiation

8 Manipulative Negotiation Tactics and How to Handle Them

Read More →
Article — Management

12 Habits of Highly Effective Sales Managers

Read More →
Article Archive

114 in-depth training articles from our newsletter archive.

Browse All Articles →
Video — Negotiation Tactics Watch Now →
Video — Negotiation Tactics Watch Now →
Video — Negotiation Tactics Watch Now →
Video — Free Training Tips Watch Now →
Video — Free Training Tips Watch Now →
Video — Free Training Tips Watch Now →
Quick Guide

3 Steps to Instant Customer Connections with LinkedIn

Follow these simple guidelines to establish common ground with customers and open more conversations.

Download Free →
Quick Guide

6 Techniques for Using LinkedIn to Build Trust

Turn your LinkedIn profile into a personal credibility engine.

Download Free →
Quick Guide

Negotiating with Different Behavioral Styles

Learn the four common behavioral styles and the concession strategy tips that work best with each.

Download Free →
Quick Guide

Principles & Patterns of Negotiation Concession Strategies

Master 6 core principles and 8 common patterns of negotiation concessions.

Download Free →
White Paper

Selling in the AI Era

How Human-Centered Teams Win in a Machine-Driven Market.

Download Free →
White Paper

Surveying the Customer Experience

How to go beyond surveys to capture the true essence of the customer experience.

Download Free →
White Paper

3 Things World-Class Sales Organizations Do Differently

The three things that separate world-class sales organizations from everyone else.

Download Free →
White Paper

State of the Training Industry

Learn how to get more out of your learning & development investment by embracing today's learning methods.

Download Free →
White Paper

Turning a Negotiation into an Opportunity

Learn where our deep-seated fear of negotiating comes from — and how to overcome it to create better outcomes.

Download Free →
eBook

7 Steps to Creating a Culture of Customer Obsession

Seven steps to achieving consistent customer obsession and stronger relationships.

Download Free →
eBook

Maximize Your CRM Investment

Six keys to setting up your CRM implementation for long-term success and real adoption.

Download Free →
eBook

Key Performance Indicators

Discover KPIs that are meaningful and relevant to your company's specific initiatives for growth.

Download Free →
eBook

Customer Outcome Selling in Action

Practical steps to put your customer-outcome focus into action across your sales team.

Download Free →
eBook

Selling an Outcome, Not a Product

How an inside-out approach to sales helps close the gap between customer approvals and lasting relationships.

Download Free →
eBook

SPARK!

Eleven best practices critical for the success of any CRM enablement effort.

Download Free →
eBook

Pathways to Growth

A leader's guide to the principles and practices that drive consistent organizational growth.

Download Free →
eBook

2mm

Several viewpoints on what is really needed to fix sales — and the small shifts that produce outsized results.

Download Free →
Infographic

What is the Definition of Insanity?

A visual look at why doing the same things and expecting different results is the biggest trap in sales.

Download Free →
Infographic

3 Things Managers Can Do Right Now to Increase Influence

Practical moves any manager can make immediately to build more influence with their team.

Download Free →
Infographic

3 Things World Class Sales Organizations Do Differently

The three things that separate the best sales organizations from everyone else — visualized.

Download Free →
Infographic

Sales Coaching: Are You Doing It Right?

A visual guide to the habits that define effective sales coaching and the traps that undermine it.

Download Free →
Infographic

10 Benefits of a Standardized Sales Methodology

Why a consistent sales methodology is one of the highest-leverage investments a sales organization can make.

Download Free →
Infographic

3 Reasons Why Sales Teams Don't Sell Value

The three most common reasons sellers default to price — and how to break the pattern.

Download Free →
Infographic

5 Ways to Gain Employee Engagement

Practical approaches leaders can use to build genuine employee engagement that lasts.

Download Free →
Infographic

4 Steps for Planning an Effective Meeting

A simple framework for planning meetings that are focused, productive, and worth everyone's time.

Download Free →
Infographic

The Difference Between a Manager vs a Leader

A clear visual breakdown of how management and leadership differ — and why both matter.

Download Free →
Infographic

The 5 Frameworks to Have a Powerful Conversation

Five proven frameworks for structuring conversations that move people and drive results.

Download Free →
Infographic

Your Sales Manager Companion Guide

A visual reference guide covering coaching, accountability, and performance conversations.

Download Free →
Infographic

Today's Reality

A visual look at the challenges facing sales organizations today and what they need to do differently.

Download Free →
Infographic

What is Coaching, Really?

A clear, visual definition of what coaching actually means in a sales or leadership context.

Download Free →
Infographic

Four Essential Keys to Behavior Change in Sales

The four things that have to be in place for sales training to produce lasting behavior change.

Download Free →
Infographic

Neutralizing Negotiation Tactics

How to recognize and counter the most common negotiation pressure tactics buyers use.

Download Free →
Infographic

Customer Service Sins

The most common mistakes that destroy customer relationships — and what to do instead.

Download Free →
Infographic

Behavior Styles

A visual guide to the four behavioral styles and how to adapt your communication approach to each.

Download Free →
Infographic

5 W's of Communications

A framework for planning any communication so it lands clearly and drives the right response.

Download Free →
Infographic

Maximize Your CRM Investment

A visual guide to getting real adoption and real value from your CRM platform.

Download Free →
Infographic

Common Challenges of Sales Coaching

A two-sided look at the obstacles that get in the way of effective sales coaching.

Download Free →
Infographic

Sales Management vs. Leadership

How to tell the difference between managing a sales team and truly leading one — and why it matters.

Download Free →
Infographic

Highly Effective Sales Manager Skills

The key behaviors and habits that separate highly effective sales managers from the rest.

Download Free →

Want the latest insights in your inbox?

We send practical, no-fluff ideas from the BCI team — nothing you didn't ask for.