Welcome to the Conflict Resolution elearning course. Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

This online training course consists of 12 modules including 10 videos and quizzes and 4 downloadable and printable worksheets including a quick reference guide as a course refresher.

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