1522 participants rated this program and left feedback. Here's what they said.
In their words — 60 featured comments
I had assumed this would be a lecture type setting on customer service, but I was pleasantly surprised. The instructor was friendly and did a great job showing customer service to us as he spoke and interacted with us. Great discussions and group participation!
The instructor's ability to capture the attention of the participants and keep them engaged throughout the session was amazing given we had six participants via phone conference. Everyone of my team members expectations were exceeded following this training.
It was a pleasure meeting the instructor; he was very enthusiastic and welcoming. He not only related the exceptional customer service course to the job but also to everyday life. Explained various methods and skills to deliver exceptional customer service.
A lot of people try to separate work and home life, but this class definitely helped to point out how the sitautions we're placed in and how we respond to them in either setting can positively or negatively affect the way we interact in the other setting.
The instructor was an excellent trainer. He encouraged us to think of our own scenarios to improve on. We were encouraged to work as a team and identify each individual needs to grow as a unit. This training was far from what I imagined, I learned a lot.
I realize that even though I am a "doer" I contribute an important part to my team. I learned how to engage with others that do not have my style. It helped me understand them better and what is needed to develop all of us as a team and customer service.
I thought this training was amazing! The instructor did such a great job making us feel comfortable during the activities. It was fun to participate and even more fun to learn the techniques. I will be a better CSR because of the instructor training.
The instructor was great - really excellent and engaging speaker. The conversation seemed to turn more to personal relationship issues than business issues, which was more a product of the comments from our staff. We didn't do activities, thus the 5.
The instructor is a talented presenter and exceeded my expectations. I will be sharing my expierence with all of my co-managers and will be promoting Baker Communications within IPG. I hope that there are future oportunities for us to work together.
The instructor was very knowledgeable of the course and is a people person. She interacted with the people in class and went over the materials at a good pace for everyone and took the time to understand and explain further what we were discussing.
I loved the way the instructor was connectiing with me and the rest of Celestron's employees, it made me feel as if he enjoying the training and was really being true in trying to teach us knowledge rather than just trying to get the day over with.
I really enjoyed the course. The instructor is a very personable teacher using day to day scenarios. Information will be used with ease. It wasn't overwhelming. Very simple and elementary. Common sense which I don't think people think about today.
I really enjoyed this class. The information was very useful and will help with daily interactions at work and in life. Very good class with very helpful information. Definitely felt that this class will make me better in interacting with people.
I had a great time and really enjoyed the class! The first half was the best part... the psychology aspect of the class was really beneficial. The ending role play was a little weird, but had I understood it, it would have also been very helpful.
First, I would like to say that the instructor had the group engaged from the very moment that he stepped in front of us. His presentation was the perfect mix of a serious business based message, along with an entertaining and engaging delivery.
The class was incredibly value. I think most people--myself included--take customer service for granted. We live and die by cliches and things we think we're doing correctly. The course opened up my eyes to ways to do what I'm doing, but better.
This course was well managed and helpful with insight for managing difficult communications with people who have a personality different from mine. It gave thoughtful suggestions for better communications and the exercises were fun and engaging.
The instructor kept the class interesting by providing several examples. The role playing was exceptional and made you think about how to respond to a situation. Take time to listen before responding is my overall take away from this workshop.
I attended tjhe Exceptional Customer Service on August 24, 2013. I was very impressed with the course content and knowledge the course instructor had about the subjects in question. I think I came out a better opted to handle customers' needs.
This class is great because it made me realize that my customer service style caters mostly to people of similar behavioral styles as me. So while I might be giving some patients a great customer service experiance, thats not the same for all.
The instructor was really great! She has an approachable style and manages the flow and engagement really well. Overall I liked the course but felt that is was a little slow in places and could have condensed some to make it shorter sessions.
I thought the course had valuable content and that the faciliator was great! Would love to see more Baker Communication workshops. Recommend more customer service scenarios from an employee to an employee versus employee to external customer.
I think the topics and themes covered over the course of the training truly pour into whomever take the course. It is an excellent way add value to your workforce. This is done by giving individuals tools to use with each other and customers.
The instructor-Was an absolute delight! He shared so much useful information. Never a dull moment while in the class. I hope to be able to take part in another one of his training class oneday. He made such an everlasting imperession. Thanks
The instructor made the class interesting. Learning how to recognize the different "types" of customers and how to effectively deal with them based on their personality type was informative and is something that I will definately put to use.
This class was able to easily see were changes could be made to your day to day routine to better manage our customer base. And how to better mantain yourself when dealing with conflicting personalities both with customer's and co-workers.
This was a great experience. i learned a lot about myself along with how others may act and how we can all use our different personalities to ensure giving great customer service. MICHAEL CRAIN IS AMAZING!!! extremely fun and relatable
liked it very much. It was very interesting and great learning experience. The personal behavior assessment will help me to better understand clients/co-workers and gave me a new & better perpective on HOW I treat clients/co-workers.
I would like to take this opportunity to thank the instructor for the very informative and inspirational seminar. We were presented with many tools that will be useful not only in our day-to-day duties but outside in the real world.
The instructor was absolutely amazing. He was very energetic, and was able to grab the attention of the crowd. A lot of information was covered and the activities we performed was very helpful in retaining the information provided.
The instructor was amazing! She is so great at her job, she can really capture and keep the audiences attention. I usually lose focus and want to fall asleep in training but she was so great I was awake and alert the entire session
Learning to understand the different personality types helped me better uderstand how to approach woking with each type. This will help me to better serve each customer instead of irritating or antogonizing them unintentionally.
I believe the course offered a great deal of insight to those in the retail business. Much of what was discussed was common sense but the information given on the actual APPLICATION of the "common sense" was largely beneficial.
I LEFT WITH BETTER KNOWLEDGE OF MYSELF AS A DOER AND MORE EFFECTIVE CUSTOMER SERVICE I'M VERY GRATEFUL TO HAVE BEEN GIVEN THIS OPPERTUNITY I HAVE ALREADY PUT SOME THAT I LEARNED YESTERDAY INTO ACTION HERE AT WORK THIS MORNING
I loved this course. I actually wrote down the information so that I can let my husband know about it. He works in the oilfield within the corporate office, and this is something I feel his company could greatly benefit from.
The training session was very informative, educational, and entertaining. The instructor was a class act and really engaged with our team. He made us think differently about customer service and how to be from good to great!
This is my first time in one of these - I went in highly scepticle of it but I was very pleasantly surprised at how good it was. I was able to put many think i instinctively knew into classifications with reason behind them.
JER WAS PHENOMENAL! HE WAS PERSONABLE, INFORMATIVE, PERSONABLE AND HILARIOUS, HE IS A GREAT REPRESENTATIVE OF YOUR COMPANY AND I LEARNED A lot ABOUT BECOMING A BETTER EMPLOYEE FOR LAFARGEHOLCIM TOWARDS THEIR CUSTOMERS!
the trainer was amazing, highly knowledgeable, extremly polite. he took time to explain and discuss each point with the participants.the training was very essential to learn how to provide excellent customer service.
The instructor was amazing. Unline most "company speakers" I really feel like I actually took something away from his presentations. I would glady take the same class all over again because I enjoyed this that much
The instructor was really excellent at engaging the audience and making the program specific to our needs. I learned a lot and have tools that will allow my team to create a new model of customer service together.
The instructor was an amazing teacher and shared a lot of valuable experiences with us. I was impressed with how the class integrated our business models with effective communication skills. Thank you again!
Having been in Customer Service/Commissioned Sales positions I have learned a lot of this information, but was amazed at how much I had forgotten. This course was a fantastic refresher/reinforcement for me.
The instructor was a good presenter and he provided some good information. We had a challenging set up and I think our group could do more with a few more participant interactions by EVERYONE in our group.
I found the instructor to be an excellent presenter and the content of the program to be excellent. I've had customer service trainings before but this training was by far the best I've every experienced.
Class was very good. I am not is sales and thought it would be very sales orientated, although was a lot to do with sales i managed to take a lot from the course and would definitely recommend to anyone.
I felt that the instructor did a great job explaing the content of the course, as well as, bringing in great examples throughout the day. I felt that I was mentally engaged throughout the whole day.
The Baker Communications Exceptional Customer Service course was very helpful for anyone working in customer service. Learn important information on how to interact with different types of customers
I'm glad the course covered additional information regarding customer service. I feel that the majority of our staff does quite well in customer service as we have had many many years of experience.
Friday's workshop really gave me an insight into the customer at the other end of the phone, and ways to respond to them. Very valuable course that I would recommend to anyone who works with people.
This was the "best" customer service class I've taken period. The instructor did an excellent job. This class beats other customer service sessions I've attended. I really enjoyed this experience.
Our managers recommended we take this course because they thought it was a "good idea," not because there have been any complaints about customer service. The course was fun, but was it necessary?
I have been through customer service training before, so this was just a recap for me. Overall, I think it was very helpful to those who have never had anything like this prior to this training.
The content was well organized and relevant, and the presenter did a great job of keeping everyone interested by asking engaging questions and providing personal input on many of the topics.
I enjoyed the class thoroughly! The instructor was very insightful, and provided great information that I will use every day in my customer service role. I would take this class again! ole
Very interested in the behavioral styles. This was very informative and the speaker articulated this and the rest of the material very well. I stayed well interested in the conversations.
The instructor was extremely entertaining and informative. I forgot I was even in Customer Service training. He did a great job at working with us while getting to know us all personally.
I thought the course was great..very insightful! The instructor the presenter did a great job of explaining the material and an exceptional job and making it interesting and enjoyable.
This was a very beneficial class. The material we reviewed was eye opening and I know will prove to be effective and solve the problems our staff is encountering with customer service.
The instructor was awesome and had a great personality. Could very much relate with her on many of the examples / stories she had to offer in regards to the different types of people.
More from participants — 240 of 1362 comments
This was a very insightful course that blended psychology with office culture, helping figure out the root causes of why people do what they do, and how teams can work better together
I was pleasantly surprized by the training. It was different than any of the other customer service traings I had been to before. It dealt with real situations in a practical manner.
Through out the class, I was able to relate to some of the issues that are occuring. The instructor gave me some very good suggestions on how to handle them in a professional matter.
The class was very engaging and informative. The instructor was very personable and energetic. She wove stories throughout the content which really helped me to relate to each topic.
This workshop was incredibly helpful and informative. Some of the skills were things I was familiar with, but it was great to see them in context and from a different perspective.
The instructor was awesome, very personable. Shared great info and nice getting to know he is a family man with 3 sons liked how he used them and his wife in some demonstrations.
The course exceeded my expectation as I initially thought it would be tailored for sales teams only. The content was clear, engaging and applicable to my role. Highly recommend.
The instructor was absolutely wonderful! She was very attentive and knowledgeable. She allowed everyone to speak and get their point across. I can tell she loves what she does!
This class was very helpful. I've had many customer services training classes in the past, but this one was was more beneficial and easy to transfer to real life situations.
The instructor provided a professional, informative, and stimulating program that address some of the most critical communication issues facing our grant program. Great job!
This course was great. I loved the interactiveness it provided as well as the tips chart to go back and address all the topics learned and discussed throughout this course.
The seminar was really fun! I would recommend it to anyone interested in understanding their customers. The speaker was very professional and made us feel very comfortable.
I sincerely and whole heartedly enjoyed this training. It was super informative and a great way to connect with co-workers while learning or tweaking already known skills.
I enjoy the course. As a communications major, and someone who has worked in customer service for a while, I am happy to participate in proactive activities such as this.
The class was very informative and even though I have had this typr of training before, you always can additional skills to help you increase you customer service skills.
The course worksheet can improve by being more organized in class/presentation sequence. It will be great to provide sufficient/more spaces for notes taking in worksheet.
An excellent class. Simple ideas and insight presented with humour and energy. Feelin gpretty inspired right now, thank you to the instructor for doing a first rate job.
I appreciated the insight of the four personality groups to help identify the different communication styles of our customers and to improve our customer service skills.
This was the best training I have ever had! I loved how he showed the co-relation between us, our clients, and how to be extrodinary in our relationship to our clients.
The course is well thought through. Has a begining and a direction which most do not. It is geared towards self identifcation and therefore sparks participation - nice.
how i usually rThe course was awesome! I learned so much about myself and how I typically would respond or deal with customers to how i can now improve in those areas.
Loved learning about the 4 behavior styles. They really brought to light other personalities you work with and allow understanding of their behavior as well as my own.
The class was very good and put emphasis on areas that I was already aware, but layed out a plan on how to definitely deal with more situations in a organized manner.
This was a great and informative session on improving customer service. I enjoyed learning to read personality types and learning how to approach people accordingly.
The instructor is absolutely fantastic! he has amazing patience and kindness. He is willing to step in and assist even with setting up the room showing dedication..
The instructor was an excellent, engaging speaker. The class was a wonderful reminder of the things that we lose focus of throughout our years of customer service!
When I first seen that the class would pretty much be an all day class I was a little bothered. But the speakers made the class enjoyable and kept me wanting more.
We are always trying to find courses to give our Customer Service Department on going education. The instructor's day seminar was interactive, informative and fun.
This was a great training! I learned a great deal about how personality impacts everything, and that how I relate to others depends greatly on their personality.
I was required to take this training session and went into it not expecting much at all. I was COMPLETELY wrong. I gained a tremendous amount of help from this.
The instructor is a fabulous trainer and speaker. During my years in the workforce I have never had anyone keep my attention like he did. Kudos, the instructor.
The instructor did a wonderful job with the training and facilitation of the content. She took her time making sure that concepts resonated well with our group.
I enjoyed the class, not only the content but the way the instructor presented the content and got the class involved, really made it interesting and relatable.
Really got a good understanding of the other depts issues which help better understand how we can work more like a team. Better understanding on patients needs
It's a good course designed to do things the right way and make sure that there are challenges even outside your comfort zone. Quite helpful for improvement.
The instructor was an absolute pleasure. She was able to effectively share key knowledge and tips that will genuinely improve our customer service abilities!
The instructor was able to create a comfortable environment that organically developed specific ideas to better our skills and communication with customers.
I really resonated with the different personalitys and tailoring my communication effectivly towards the type of personalitys I a trying to commincate with.
The course contents is excellent and training is very interactive having all classmates to discuss and participate, share experiences in group discussion.
I enjoyed the class, the presenters kept everyone engaged and the activities were fun! The class added insight to customer service from both view points.
The classs was very interesting, the instructor kept things moving, and it included participation. No chance to get bored or lose interest. Well planned.
The instructor does an excellent job of demonstrating the relevance of course study to actual work-life scenarios. Makes the classes fun and interactive.
I have been in the Customer Service industry for over 20 years and have attended many Customer Service Workshops, this was, by far, my best experience.
The instructor is able to engage the class right from the start. Guiding and identify best practices with role playing. Excellent presentation skills.
Our instructor was very good and would highly recommend her. The class packed in a lot of information and was presented in a way to be well received.
I very much enjoyed the class, the instructor kept things fun and moving. There were many helpful tools given out to use once we got back to office.
It was refreshing to hear my boss sitting next to me keep saying \\\\\\\"That is so you!\\\\\\\" Maybe it will help her understand me a little more.
The instructor was very clear on what he was explaining and made me realize a lot of different ways to approach or to speak with a patient/customer
The instructor was a fantastic presenter. He was thoughtful and patient. The course was I formative and kept me engaged the entire time. Thank you!
The instructor was engaging and interesting, could use more team building, interactive exercises, esp in the afternoon to keep participants engaged
Our presenter, the instructor, was excellent; she knew the material well and her presentation and interaction with all participants was wonderful.
The instructor was terrific. I have taken these programs before, so I was already familiar with the concepts, but the instructor kept me engaged.
I found the class very beneficial and interesting. The instructor does an awesome job delivering the information and keeping it very interesting.
The training was extraordinary,the trainer was supper intelligent, well prepared and extremely knowledgeable. The participants were interactive.
The instructor was very engaging and really tailored her presentation to fit our organizational needs. We asked questions throughout the process
Being a customer representative for my entire career, it was a great opportunity and eye-opener on ways to better myself for more years to come.
Excellent presentation! Helped to reinforce and learn new communication concepts to apply on-the-job and in general. Keep up the GREAT work!!!!
I was extremely pleased by the workshop. The instructor did an excellent job of helping us work through scenarios specific to our organization.
The class was great. It goes deeper than do's and dont's of customer service and more into our behavior with our customers. It's a great class.
The instructor was both informative and entertaining, his teaching style and use of real world examples kept our group engaged the entire time.
Really enjoyed the class! The instructor was an excellent coach and really took the time to customer our class to our specific business needs!
The course was pleasant and entertaining. It was nice to get a refresher on things I had forgotten about and learn new nuggets of information.
I thought that the instructor, did an exceptional job. He kept everyone engaged, and I was impressed how quickly he learned everyone's names.
The workshop has given my team tools, Margarette conducted the class in a professional and was very thorough, she is an excellent instructor.
training was excellent. i think others could greatly benefit from it. The instructor was fantastic. Kept everyone interested the entire time
Great class - the energy level of our instructor ensured everyone was engaged and left the class with tools which could be used immediately.
Fantastic experience! Highly recommended for anyone looking to take their customer and working environment to the next level of excellence.
The instructor was great, he is so passionate about his topics, FABs & Comunicate twice were there ideas that will be with me at any time
I learned more details about behavioral styles and how to work more effectively with others, as well as provide better customer service.
I didn't expect to come away with anything new that I could apply to my job, but was pleasantly surprised that it was a time well spent.
I enjoyed the class. I thought it was a lot of fun. I think I am very good with the general public as customers but my coworkers suffer.
The role play was a little silly, but overall I enjoyed the interaction for the course. I liked it wasn't just a speaker talking at you.
The instructor was awesome. He was able to get everyone engaged, even the introverts on the Team. I can see the positive impact already.
I enjoyed the class so much. It left me wanting to be a better person. I feel energized and ready to use my new skills tomorrow at work.
The instructor the presenter was very engaging and kept the information flowing so the day did not appear as long. Very good speaker!!!
The instructor did a Great Class! Also, I feel everyone in the class was inspired, able to bring home a Littie sometime from the Class.
I had been in customer service before, but I feel like I really walked away today with a way better understanding of customer service.
1 he was a really great speaker. As a young inexperienced individual i felt like i learned a lot of valuable skills and information :)
I felt the instructor did a wonderful job on leading us and teaching me diferent skills to be more successful in my position at Crest.
I feel what I not only learned about myself, but to recognize the personality types of others in order to work in collaborative effort
The instructor was a very knowledgeable trainer and really engaged us in the content and showed an understanding of our organization.
1. I learned the different behavior style which I did not know and this will definitely be beneficial to when dealing with customers.
The instructor was in incredible and fit right in with our team. So much so that we want to schedule a presentation class with Baker.
The behavioral style assessment is a real eye opener and will affect how our staff responds to internal and external customers alike.
The training was eye opening in the sense that it gave a different perspective on how our customers perceive and interpret our work.
I really enjoyed the communication skill with the picture puzzle. I will be more aware of my word pronunciations like farm and form.
make sure speaker has a wide variety of experience with people. Sit in a Public Aid office all day and see a wide variety of people.
I think the training is very nice not only for us as a new comer to this country but for those who wants to master customer service.
Speaker did a great job. A course on improving written and oral communication might aid our company as a compliment to this course.
I have worked with customer service for the past 30 year and everyday you learn somethin new. Thank you for this course well done.
The class was infomative and helpful with providing specifics on how to provide optimal customer service, such as specific terms.
i really appreciate this workshop class, the way you teach the S. E .A R.V. E process is very good. i enjoy this class very much.
The instructor was great! I liked the fact that the training didn't feel as long as it really was. Very informative and positive.
The instructor a fabulous "eye" opening experience. I would recommend this class to any one who is in contact with the customer.
This is the second time I've taken this course, the instructor Dollar has changed it enough to be different from the first time.
The program was very interactive and the material shared was continually re-enforced throughout course and through the workouts.
I truly believe as a person and as a costumer that the first impression counts. I treat costumers the way I want to be treat it.
The content of the program was relevant to our daily activities, it was well design. The instructor is an excellent facilitator.
The training highlighted many aspects of customer service that are often overlooked but easily improved with realistic methods.
The info presented goes beyond basic customer service skills. It changes your view of everyday life even outside the workplace.
I enjoyed the fact that we were all in it together. We all shared the same experiences and could relate well with the training.
The information and material provided was great and I believe that it will help me to be more successful in my job performance
I enjoyed this program because it will enhence growth and communication skills in the work place as well as my personal life.
The training material was beneficial in the implementation of customer service with our internal staff and external partners.
The instructor was an excellent source of knowledge. She was very engaging and brought a lot of unique examples to the class.
The instructor was awesome! Great energy, explained the material in a great manner and kept the sessions fun and interactive!
I was in customer service before, but I feel like I walked away today with an even better understanding of customer service.
It definatey made me think of how my actions can effect other peoples reactions, and how to understand how to react to them.
Very clear, was interesting at all times, the instructor is energetic, knowledgeable and effective . It was time well spent.
The training was entertaining and well put together. The presenter was knowledgeable and very easy to listen to for 4 hours.
I liked that the instructor created the atmosphere where we felt comfortable & we were all engaged. We learned a lot today.
This is the first customer service class that I have attended that was very informative in all aspects of customer service.
After being in customer service for over 25 years, I didn't think I would learn something new but I did during this course.
The instructor's energy made the class just fly by. He was on point and his energy made this for a fun engaging experience.
The program was wonderful! Very informative and provided valuable tools for building relationships and dissolving conflict.
Presenters were amazing! It made me realize how asking the right questions can help me assist my customer more efficiently.
1. This class was excellent and helped me to understand better ways to communicate with my customers/patients and coworkers
I was impressed with all of the key information that was presented to me, and enjoyed the exceptional way it was delivered.
The instructor is amazing, was able to get all her points across in a way that we were all able to understand and remember
Great class! I learned so much about myself and others. This is a class for all people dealing with the public. Thank you!
This was a wonderful course. I not only learned how to deal with customers better but I learned a little about myself too.
The presentation was very informative and provided different perspectives to our approach with students. Highly recommend.
This course was very informative and engaging, it is rare that we have this particular group so involved in any training.
The instructor was remarkable- perfect person for this role. He was very relatable and knew his subject matter very well.
The instructor was dynamic and entertaining! He delivered some very helpful lessons for work (and life!) in a fun manner!
It was very informative and helpful to find characteristics about my peers to assist in knowing how to interact with them
Great and enjoyable session. Really made me reflect on how I'd be able to improve to better serve our customers/members.
I felt this session was very helpful. Would like a denser version for focusing stricly on our Client Service Department
I didn't fully understand the purpose of the training until I attended - and I found it very informational and helpful.
The presentation was great. I've been in customer service a long time and I felt like I still learned something today.
Interesting to learn the different personalities of everyone with reagards to talkers, thinkers, doers, and guardians.
This was a great class. I believe it will help this organization on it's quest to having exceptional customer service
This course was a very eye opening experience and hit on key points that I woud have never thought about in the past.
I love the cooperation on the role plays from the speaker. Challenging to see what employee will do.Perfect expample.
This course was a really eye opening . Made me change my attitude immediately on how to deal with difficult customers
The program was fun and interactive - I think everyone was able to benefit and it opened more lines of communication.
Taking this class was an eyeopener for me. I took a look at the way I talked/treated people and need to check myself.
This class was a great eye opener in ways others may work and think and will help me in my communication with others.
The class was very fun and informative. We were able to think differently about the way we encounter people everyday.
It was nice to be able to find out what style of worker I am. Now I will be able to deal effectively with my parents.
Great instructor - he was great at really breaking down the behaviors and making it easy to understand and relate to
The speaker was great. The training did not really present any new information that I was not already familiar with.
The instructor was engaging, friendly, and intelligent about how he presented info and worked with our diverse staff
It was a very good class. I felt like we all learned something new today and how to deal with any type of customer.
Our trainer, the instructor, was very engaging which resulted in 100% participation. Kudos to him for this ability.
The instructor was very knowledgeable and she is an excellent teacher. I enjoyed her class and learned a great dea.
The instructor was a very engaging speaker and really made our session not only very informative, but fun as well.
The instructor Dollor provided an excellent experience, good pace, entertaining and all content was very relevant.
The instructor was absolutely amazing! She did a great job at teaching us and keeping us engaged at the same time.
This was an excellent Customer Service Based course which will definitley help any customer service based office.
The class was fun and full of information with detailed personality types. Which is really great for all to know.
The instructor kept the class very interesting. It was a great experience! I hope this is becomes a yearly class.
I enjoyed the class very much, and loved the enthusiasm of the speaker and kep the class engaged the whole time.
Very helpful course that provided us with some great techniques to deal with tricky customer service situations!
The course provided me with several useful insights in to personality traits useful in dealing with the public.
Had a great experience learning about important things dealing with customers that hadn't occurred to me before
I have been in som trainings before but none wera as dynamic and envolving as this one. I do recomend this one!
This was by far the most entertaining and instructional customer service training that has been offered at IPG.
I will do a better job to make everyone I come in contact with feel important & do what I can to help them out.
I have never had a behavioural assessment match me so perfectly. I learnt a lot about myself and my co-workers.
It was a very worthwhile experience and I am excited to be able to apply the skills I learned to this position.
I was not expecting much but it really changed my perspective regarding customer service through this training
Overall, great session! The presenter held the attention of those in the room and the content was interesting.
The instructor was great, adjusted to our company needs, related well to the team and keep the group on target
Wonderful class - learned a great deal on how to change your normal reaction/response to everyday situations.
Had experience with hotel staff to reflect excellent customer service making me want to improve on my skills.
It was a great first day to come into the museum to get to know everyone through a customer service workshop.
The instructor has an incredibly warm, relatable personality that allows for an open and honest conversation.
I liked the interative group work, but I don't do well with role play. Laminated handout is a great resources
The instructor was a great presenter. She made it fun and it was a great experience. High complements for her
We enjoyed the instructor. He made the class fun and interesting. I'm glad I was able to take this training!
The skills brought to light during this course are a must have for all customer service and sales positions.
The program had interesting information regarding the way we need to manage a customer request or situation.
This was a great wake up for us that have become complacent with day-to-day retail management. Great Course!
Lessons learned in the seminar have positively affected my level of professionalism in assisting my clients.
The instructor did an exceptional job during the course. She continued to keep the participants interacting
This training course has made me understand others behavior in the workplace as well as customers behavior.
The instructor did a great job, very informative and was with the group. Learned a lot and would recommend.
The instructor kept the class moving at a good pace and involved everyone in the class throughout the day .
this will not only help me a lot in the work area but in my personal life and to have less stress. thanks.
using the information proved will also help me with dealing with everyday issue as well as the work place.
This program was great, I learned how I could improve the customer service area's that I needed help with!
I loved everything about the class. It was a pleasant surprise that it also helped me on a personal level.
The instructor was powerful presenter! He did a Fantastic job! I would recommended him to do more classes.
I really enjoyed the workshop, it was a refresher course to remind me of how to handle certain situations.
The instructor was amazing. I learned a lot about being a doer without feeling like my trait was negative.
I very much dislike case studies becasue of there is "no right or wrong" answer...speaks to my doer style.
This training helped me to know some good practices in order to improve my relatioship with our customers.
The instructor did an amazing job at packing all the bare essentials into a fun and interactive workshop.
I had no expectations going into the class and was pleasantly surprised by the content and the presenter.
Speaker was well versed in the topic/ did well to relate it to our business and understand our business.
The instructor was excellent, her high energy was perfect for our group. It made us want to participate.
The instructor was a lot of fun, very engaging, and kept on track. Makes it easier to retain the lessons
I found all of the information very useful! I look forward to seeing how it helps me with our customers.
Sometimes it's nice to be reminded how important it is to LISTEN to and empathize with people/customers.
The instructor was an amazing presenter. She was knowledgeable, engaging, and kept everyone's attention.
It was great to learn about my behavior style and how to communicate with people with different styles.
Absolutely loved this class and got more out of it than I thought I would. Definitely a day well spent!
it's a great training to improve how employees should react to situations with different personalities.
The instructor did an awesome job getting the group motivated, the participation level was exceptional.
The course was very informative. I would incorporate some of what was talked about in my daily routine.
I was able to see how I could improve my communication with internal customers and external customers.
Great Class! The exercises were great and made you look customer service from a different perspective!
This class was very quick and informative. A great way to get some practice or learn some new lessons.
The instructor did an amazing job at keeping the group focused, interested and willing to participate!
This course taught me a lot about how to handle troubled customers as well as all customers in general
The presenter the instructor was excellent and did a good job of keeping everyone engaged and active.
I love to know what kind of behavior I'm, and how to know what kind of behavior person around me are.
Really enjoyed the session...I learned a lot about myself as well as learning how to deal with others
Honestly one of the best sales training sessions that I have ever attended. I would highly recommend!
Learning the different behavioral styles was very informative. Learned a lot about others and myself.
The instructor was a great presenter - funny and informative all at the same time. I was never bored.
The instructor is a great speaker/coach. She has great charisma and patience for those in attendance.
I enjoyed learning how to improve customer service and turn unhappy customers into repeat customers.
Very great and practical skills taught. The class was very interactive and enjoyable to participate.
Very well presented, the day flew by and the role playing fired us all up...kudos to the instructor!
Our trainer/speaker was very good, delivered the information effectively and was very entertaining!
I learned how to better understand different personalities and how to better communicate with them.
The instructor was very personable making you want to engage in the topic and relate to situations.
The class is great and I learned a lot of tools to use in my every day interaction with customers.
The program was fabulous. It really made our team work and think together about customer servicce.
I have taken a similiar class before, but this presentation was so much better and understandable.
I thought it was interersting seeing how we are all different and how we interact with on another.
This was a wonderful expeirence and information to help me see the other side of the conversation.
The instructor did a phenomenal job keeping the group engaged and responsive to group activities.
thank yall so much for taking the time into helping us out. i beleive it will really help us grow
Our presenter gave an excellent presentation on the course. It was easy to understand and follow.
This class helped me see ways I can improve as a costumer and a costumer service representative.
The instructor did a Great job in creating a safe place for the group to speak feely and openly.
I found the similar to be knowledgeable. And would be able to use in my everyday work situations
Workshop was amazing, i got great feedback from my team, it was aexcellent learning experienxce.
The instructor made the classes fun while teaching us some important things about our workplace.
Thought the class was great! I'll be using what I've learn both at work and in my personal life.
i would highly reccomend the instructor, he's is a well rounded individual, and really exciting.
The training with the instructor was engaging and helped me look at other people's perspectives.
I decently recommend the class. she made it very interesting I learn so much. she did a good job
Although it was a Cst. Service class, the material seemed more for general communication methods
I feel that I have learned very vaulable tips today and hope to apply them in the near furture.
I have taken several sessions of this type. This one gave me a new approach to customer service
It was a great experience for me and great opportunity to learn how to communication the others
