The Telephone Selling Skills workshop teaches sales organizations and people to stop “pushing” their products and start “pulling” customers. The program focuses on building trust and learning to motivate customers by cultivating a deeper understanding of their needs. When customers face risky buying decisions, they prefer to deal with people they know. They want people they like and trust to help them work through the buying process. Customers want a relationship, not just a transaction.

Telephone Selling Skills is a one-day seminar teaching the necessary skills to increase your sales and profitability. We will increase your understanding of the sales process, how to customize your approach to each client’s situation, and what really motivates people to buy. The course focuses on helping your company become a valued business partner, assisting your clients in their efforts to achieve. Includes 6 e-learning videos.


  • Build trust with different customer types
  • Understand critical buying factors
  • Perform in-depth needs analysis
  • Guide the customer toward buying
  • Anticipate and handle objections
  • Close more sales at higher margins

Delivery Methods

Our Telephone Selling class is available in a variety of formats to best match your needs. Click the Delivery Methods below to learn more.

Private Workshops
We bring the training to your location. Available in an off-the-shelf format, or with customized features created to meet your requirements.
Virtual Coaching
Delivered totally online to cut out travel costs, our virtual sessions are designed to keep participants engaged through relevant training, activities for practice, and ongoing reinforcement.
24/7 access to award-winning negotiation training, learn and practice critical skills anytime, anywhere, on any device, over 100 interactive videos designed to maximize engagement.
Make learning fun, flexible and memorable with online games. A great tool for reinforcement, tracking your team's progress, and identifying growth opportunities.

Other Sales Training

Each of our sales training solutions is led by one of our certified professional sales trainers - all of whom are expert sales people and facilitators with a proven ability to tailor the training to your specific goals.

Are you ready to ignite your growth?

Contact us for more information on our sales training products and services

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