Allegion, which manufactures home and business safety and security solutions, has asked Baker Communications to deliver Exceptional Customer Service training for its IT professionals. Allegion is a former division of Ingersoll Rand, a long-term partner of Baker, and has partnered with Baker itself for previous training needs. Allegion made the decision to return to their former trusted training provider due to familiarity with BCI's high-quality content, customization capability, proactive training approach and client-oriented service. BCI is pleased to continue its partnership with Allegion.

An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will deliver the workshop for Allegion's IT staff in a live, private on-site session. During this interactive class, participants will develop their knowledge of effective internal and external customer service skills. Attendees will be afforded the opportunity to practice conflict resolution and to learn the importance of good listening skills in effective customer service. They will also gain expertise in working with different personality types, helping them to align with customers and create rapport, avoid misunderstandings, and defuse conflict in any situation while working to solve problems and help customers meet their goals.

About Baker Communications

As one of America's fastest-growing corporate training companies, Baker Communications has helped nearly two million professionals reach maximum performance for over 35 years. Globally recognized companies and government agencies, including ExxonMobil, General Electric and Bank of America depend on Baker Communications to equip their employees with skills to increase market share and produce immediate results. Baker provides customized targeted practice-driven performance improvement solutions that produce rapid, measurable results. Baker Communications' solutions have been utilized and delivered worldwide, throughout Europe, South America, North America, the Middle East, and Asia Pacific.

About Allegion

Allegion (NYSE: ALLE) is a global pioneer in safety and security, with leading brands like CISA®, Interflex®, LCN®, Schlage®, SimonsVoss® and Von Duprin®. Focusing on security around the door and adjacent areas, Allegion produces a range of solutions for homes, businesses, schools and other institutions. Allegion is a $2.4 billion company, with products sold in almost 130 countries.

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