Premier Manufacturing Support Services has requested that Baker Communications deliver an Exceptional Customer Service training workshop to their customer service agents. In looking for a training partner, Premier MSS requested information from Baker on their customer service courses, and selected the Exceptional Customer Service seminar based on the outlined curriculum. Premier was impressed with Baker’s content and confident that the training needs of their customer service agents would be met.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will meet with Premier MSS customer service representatives to deliver the workshop. During this highly interactive customer service training seminar, participants will gain practical experience using customer service techniques such as Active Listening and Empathy to quickly establish rapport with customers, communicating a sense of understanding and respect. They will explore the essentials of effective communication, learn about behavioral styles, and practice questioning for understanding to improve their service and problem-solving skills, helping them to better satisfy customers and engage the company’s clients as long-term partners.