Bruker Corporation, a manufacturer of scientific instruments for molecular and materials research, has returned to Baker Communications to deliver Exceptional Customer Service Training to their customer service team once more. Baker Communications was able to provide the perfect solution for Bruker, tailoring the Exceptional Customer Service Training program to fit Brukers business model.

A Baker Communications Exceptional Customer Service Training Expert and Senior Level Instructor will travel to San Jose, California for a one day workshop. Participants at the highly interactive training event will gain experience in key customer service tools such as learning how to understand and use the Four Behavioral Styles to effectively and efficiently communicate with both clients and coworkers. Exceptional Customer Service participants will also receive hands-on practice with critical customer service skills like the 3 F’s (Handling Feelings, Finding Facts, Finding Solutions) to overcome difficult communication conflicts and deliver effective, satisfying solutions to Bruker customers.

About Baker Communications

As one of America's fastest-growing corporate training companies, Baker Communications has helped nearly two million professionals reach maximum performance for over 35 years. Globally recognized companies and government agencies, including ExxonMobil, General Electric and Bank of America depend on Baker Communications to equip their employees with skills to increase market share and produce immediate results. Baker provides customized targeted practice-driven performance improvement solutions that produce rapid, measurable results. Baker Communications' solutions have been utilized and delivered worldwide, throughout Europe, South America, North America, the Middle East, and Asia Pacific.

Bruker Corporation

Bruker enables scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high-performance scientific instruments and high-value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, productivity and customer success in life science molecular research, in applied and pharma applications, and in microscopy, nano-analysis and industrial applications. In recent years, Bruker has also become a provider of high-performance systems for cell biology, preclinical imaging, clinical phenomics and proteomics research, clinical microbiology, and for molecular pathology research.

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