Bruker Corporation, one of the world's leading analytical instrumentation companies, has requested that Baker Communications deliver Exceptional Customer Service training for its customer-facing representatives and staff. Customer service is a high priority for Briuker, and they were seeking a training partner with the ability to delivery quality training for staff members to help them grow lasting customer relationships. After a consultation with BCI, the company selected Baker's Exceptional Customer Service workshop to help the organization improve and refine the quality of its customer service.

An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will travel to deliver the workshop to Bruker service staff in a live, private on-site session. During this interactive class, participants will develop their knowledge of effective customer service skills and practice their use. Attendees will be afforded the opportunity to practice conflict resolution and to learn the importance of good listening skills in effective customer service. They will also gain expertise in working with different personality types, helping them to align with customers and create rapport, avoid misunderstandings, and defuse conflict in any situation.

About Baker Communications

As one of America's fastest-growing corporate training companies, Baker Communications has helped nearly two million professionals reach maximum performance for over 35 years. Globally recognized companies and government agencies, including ExxonMobil, General Electric and Bank of America depend on Baker Communications to equip their employees with skills to increase market share and produce immediate results. Baker provides customized targeted practice-driven performance improvement solutions that produce rapid, measurable results. Baker Communications' solutions have been utilized and delivered worldwide, throughout Europe, South America, North America, the Middle East, and Asia Pacific.

About Bruker

Bruker enables scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker's high-performance scientific instruments and high-value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular and microscopic levels. In close cooperation with its customers, Bruker is enabling innovation, productivity and customer success in life science molecular research, in applied and pharma applications, and in microscopy, nano-analysis and industrial applications. In recent years, Bruker has also become a provider of high-performance systems for cell biology, preclinical imaging, clinical phenomics and proteomics research, clinical microbiology, and for molecular pathology research.

Today, worldwide more than 6,000 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meet its customers' needs as well as to continue to develop state-of-the-art technologies and innovative solutions for today's analytical questions.