Satair Group, a global leading provider of aftermarket services and solutions for the civil aerospace industry, was looking for a reputable company to train their team in customer service skills. They were impressed by the highly interactive, flexible, customer-centric training that Baker had to offer and signed up for short back-to-back workshops for two separate groups of employees. Baker was honored to be chosen and trusted by Satair to deliver this important training.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications traveled to Atlanta, GA, to work with the Satair Group employees. During this highly interactive workshop, participants gained practical experience using time-tested customer service techniques, such as Active Listening, empathy, and strategic questioning to quickly establish rapport with customers and find effective solutions for problems and complaints. Participants also learned about identifying and responding to different personality types, allowing them to more effectively understand and handle customers.
About Baker Communications
Baker Communications is headquartered in Houston, Texas and has employees and certified partners in more than 20 cities across the US. Internationally, Baker's footprint includes the United Kingdom, Dubai, Singapore, Argentina, Brazil and Russia. As one of America's fastest-growing corporate training companies, Baker Communications has helped over a million professionals reach maximum performance for over 30 years. Globally recognized companies and government agencies, including ExxonMobil, General Electric and Bank of America depend on Baker Communications to equip their employees with skills to increase market share and produce immediate results. Baker provides customized targeted practice-driven performance improvement solutions that produce rapid, measurable results. Baker Communications' solutions have been utilized and delivered worldwide, throughout Europe, South America, North America, the Middle East, and Asia Pacific.
About Satair Group
Serving airlines and MROs worldwide, Satair Group is a world leader within the commercial aftermarket and a truly global aerospace integrator A typical passenger aircraft is made up of approximately 3 million different parts - and spare parts for routine maintenance are produced by more than 1,000 different manufacturers. Needless to say, this creates a very complex task at hand for all stakeholders in the global aerospace value and supply chain.
Satair Group delivers integrated services with everything from distribution, support and service; from insight into the technical components and the execution of repair to help minimise the repair turnaround time, to consistent performance against service levels that maximises parts availability and innovative service solutions that reduce the total cost of ownership.