It only takes one mistake to send a customer running…

  • 65% of customers have completely cut ties with a brand over a single bad experience.1
  • 13% of customers who have a bad experience will tell at least 15 people about it.2
  • Poor customer service costs businesses in the U.S. approximately $41 billion every year.1

Join Melissa Lasater for this free webinar on avoiding customer experience "sins." During the webinar, you'll learn the common traps that Sales and Customer Service professionals fall into, what those mistakes look like in action, and how to avoid committing these mistakes in advance and in the moment.