Customer Service Courses

Customer service training courses are available in a public format (click here to see the current calendar) or in a private format at the location of your choice.

Exceptional Customer Service Courses:
Just servicing customers is not enough. Baker Communications' Exceptional Customer Service workshop gives all participants a powerful new insight into client behavior, effective tools, and easy to learn skills for creating lasting customer satisfaction, relationships, and repeat business.

This focused, practical seminar is useful for anyone who operates or manages any business or department that deals directly with customers.

Customer Service Training Workshops:

Length (days)

Exceptional Customer Service 1/2-1
Telephone Customer Service Skills 1
IT Customer Service Training 1

For more information and pricing, please contact Baker Communications for an Annotated Outline that will provide you with an hour by hour description of the customer service course material and exercises. Please indicate whether you are interested in a public or private training course. All courses are available in private format, Exceptional Customer Service is also available in an open enrollment format.



Our Exceptional Customer Service Training Success Packages for both public and private workshops include several high value Performance Accelerators for individuals or teams.

These Performance Accelerators are designed to give you more resources for the knowledge and experience you need to be successful.

The graphic shows a brief comparison of each of our success packages and the Performance Accelerators that are included.