Customer Service Training Workshops
Customer service training workshops are
available in a public format (click
here to see the current calendar) or
in a private format at the location of
your choice. The table below lists our
Customer service training workshops and their
availability in public or private
formats.
 Featured Workshop:
"Exceptional Customer Service"
Just servicing customers is not enough. Baker’s Exceptional Customer Service
workshop gives all participants a powerful new insight into
client behavior, effective tools, and easy to learn skills for
creating lasting client satisfaction, relationships, and
repeat business. This focused, practical seminar is useful for
anyone who operates or manages any business or department that
deals directly with customers.
Photo: Exceptional Customer Service
workshop for the American Society of Military Comptrollers in Alexandria, Virginia.
All Customer
Service Training
Workshops:
Click the customer
service training
workshop name for a one page description.
For more information and
pricing, please
contact
us for an Annotated Outline that will
provide you with an hour by hour description
of the customer service course material and
exercises.
Please indicate whether
you are interested in a public or private
training course.
Customer Service Training Feedback:
|
"Recently our
company sponsored a
training event for our Customer
Service Department. The speaker
was Ms. Peggy "SUPER TEACHER"
Rainwater of Baker
Communications. It was a sheer
delight to have her expound upon
the Exceptional Customer Service
topic. I have been through about
a million "hype-you-up" training
classes over the years; however,
Peggy brought us real examples
and real answers to help all of
us in the customer service
department create Exceptional
Customer Service in our worlds."
Frank Disbrow
Dividion Warranty/Quality
Manager
Centex Homes
Gaithersburg, Maryland |
Full Letter |
|
|
"Thank you for
such an informative class. I do
feel like it was a very
important class for all people
in HR and customer service to
take. Sometimes we forget that
we do not have to like everyone
that we come in contact with,
but we do have to give them the
best customer service we have to
offer. The main thing I took
away from the class was the idea
that we all have different
personality types and sometimes
as the person trying to help
someone we have to 'mock' their
way of doing things. We must
understand them while they are
trying to understand us!"
Mistie Moore
HR/Administrative Assistant
National Oilwell Varco
Houston, Texas |
Full Letter |
|
|
"The 'Exceptional
Customer Service' workshop
was outstanding. I had
participated in this workshop
before. The recent workshop was
more helpful since it didn't
focus only on the book. The book
is a nice resource to have after
the class is over. The greatest
benefit came from the role
playing and the group
discussions. Learning about the
different behavior styles has
made me more aware of how the
different types interact. I find
myself observing and listening
to people to determine their
style before I react. I'm a
Doer. The course reminded me
that I needed to be aware my
behavior traits and the
reactions I cause in others.
I recommended
that General Dynamics continue
to provide this training. As a
supervisor, I believe the course
is of great benefit to the
employees. I would appreciate it
if you would recommend some
other resources."
Karen Diggs
General Dynamics Information
Technology
Fairfax, Virginia |
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Top
Custom Customer
Service Training
The Customer
Service Training Center provides skill based customer
service training. Our training encourages strong corporate
values, promotes a positive team spirit, reinforces existing
customer service skills and supports a productive work
environment.
Customer
Service Training Seminars
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