Customer service managers and agents will accelerate adoption and effectiveness when deploying Service Cloud 2 through customized skill-building performance improvement cadence delivered in the Cloud.
Baker Communications extends its Coaching in the Cloud™ offerings with Coaching in the Service Cloud™, the Service Cloud 2 coaching offering that ignites service excellence for Service Cloud 2 clients. Coaching in the Service Cloud™ delivers intensive cloud-based coaching and best practices training for customer service managers and agents on every aspect of utilizing Service Cloud 2 tools combined with proven best practices for delivering exceptional customer service.
"Coaching in the Service Cloud™ closes the gap between the best-in-class customer service management tool from salesforce.com and the human skills required to deliver exceptional customer service," explained Walter Rogers, President and CEO of Baker Communications. "Our ability to help users effectively leverage the powerful features of Service Cloud 2, combined with our 30 years of experience delivering customer service skills best practices and training for thousands of corporations, provides a complete solution for organizations seeking to achieve and maintain customer service excellence."
Coaching in the Service Cloud™ includes Service Cloud 2 dashboards as well as cloud-based tools, process and skills coaching for customer service managers and agents.
PRISM™ includes a Plan Builder, SkillBurst Tracker, SkillBurst Recommender, SkillBurst Requester and SkillBurst Rater.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”