Dreyer‘s Grand Ice Cream company, manufacturer of Dreyer‘s, Edy‘s, H?agen-Dazs®, Skinny Cow®, Starbucks® and Nestl?® ice creams and frozen desserts, returned to their trusted training partner, Baker Communications, to secure quality customer service training. Dreyer‘s has partnered with Baker in the past for various training needs, and were pleased to find that Baker was able to meet their scheduling needs for this particular workshop. Baker is likewise pleased to continue providing Dreyer‘s with the high-quality, comprehensive, client-oriented training they have come to expect.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications met with Dreyer‘s service representatives in Houston. During this intensive customer service workshop, participants learn and practice using valuable customer service strategies such as the 3 F‘s Model (Handling Feelings, Finding Facts and Finding Solutions) to help quickly resolve customer issues. Attendees of the Exceptional Customer Service training workshop also gain experience with effective techniques such as using Empathy and Active Listening to quickly establish rapport, communicating a sense of understanding and respect to customers and resulting in higher customer satisfaction.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About Dreyer‘s Grand Ice Cream
Dreyer's Grand Ice Cream Holdings, Inc., and its subsidiaries manufacture and distribute a full spectrum of ice cream and frozen dessert products. Brands of frozen dessert products currently manufactured or distributed by Dreyer's in the United States include Grand, Slow Churned®, Dibs®, H?agen-Dazs®, Nestl?® Drumstick®, Nestl? Crunch®, Nestl?® Butterfinger®, Nestl?® Toll House®, Nestl?® Carnation®, Nestl?® Push-Up®, Frosty Paws®, Eskimo Pie®, Fruit Bars and The Skinny Cow®. The company's premium products are marketed under the Dreyer's brand name throughout the Western states and Texas, and under the Edy's® brand name throughout the remainder of the United States. Internationally, the Dreyer's brand extends to select markets in the Far East and the Edy's brand extends to the Caribbean and South America.
Dreyer‘s originated in Oakland, California in 1928 and created the now-famous ice cream flavor "Rocky Road" during the Great Depression. Dreyer's Grand Ice Cream uses only the highest quality ingredients. Fresh cream and milk are delivered daily to Dreyer‘s plants, located in California, Utah, Indiana, Maryland and Texas.
Dreyer‘s is now a subsidiary of Nestl?® corporation. Dreyer‘s is a $2 million company with over 6,000 employees, and currently enjoys the largest market share of any packaged ice cream manufacturer in the Unites States.
http://www.dreyers.com