Presstek, the premier name in digital print solutions, has selected Baker Communications to provide Exceptional Customer Service training for their customer service teams. Leading a fast paced, precision industry requires accurately anticipating and nimbly meeting clients’ needs. Presstek wanted to take their winning customer service program to the next level. A quick online search revealed that Baker Communications’ Exceptional Customer Service training workshop could be fully customized to meet the needs of Presstek and their customers. Presstek was quickly convinced that Exceptional Customer Service training would give Presstek customer service team members the tools and skills to strengthen and expand customer relationships.
A Baker Communications Senior Level Instructor and Exceptional Customer Service Expert will meet with Presstek team members in Hudson, New Hampshire to deliver the Exceptional Customer Service training. Attendees at this highly interactive training workshop will become experts in vital customer service concepts such as Active Listening, for clearly and correctly identifying customer problems and concerns. Participants in the Exceptional Customer Service training course will also gain expertise using the 3 F’s method (Handling Feelings, Finding Facts, Finding Solutions), a simple and effective process for connecting with customers and helping them to feel understood and supported.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About Presstek
Presstek is a customer-oriented, market-focused company engaged in the design, manufacture, sales and service of digital printing solutions that enable print service providers to leverage business opportunities in the fast growing short-run color print market. Presstek’s Direct Imaging (DI) press, computer-to-plate (CTP), and plate products are leading the industry’s transformation from analog to digital print production methods. Presstek solutions are engineered to provide a streamlined workflow in a chemistry-free environment, resulting in shorter printing cycles and lower overall production costs with no compromise in quality.