The University of Texas at Arlington (UTA), one of the Dallas-Fort Worth Metroplex’s most respected universities, has retained the services of Baker Communications to provide Exceptional Customer Service training to their IT Staff, a group that serves thousands of people each day in the UTA system.
Effectively addressing the needs of such a diverse group of individuals poses special challenges for the highly specialized IT Department. UTA wanted to be sure they found a training partner whose reputation for excellence matched their own. Based on exacting criteria, all research pointed directly to Baker Communications as being the most qualified training vendor for the job. After contacting Baker, it was clear right away that Baker’s Exceptional Customer Service training would enable UTA technical personnel to smoothly and effectively assist UTA’s employees and attendees in addressing an IT need.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will go to Arlington, Texas to begin working with UTA’s IT staff. Attendees at this hands-on customer service training workshop will practice working with proven customer service concepts such as identifying and overcoming Four Types of Conflict. During the Exceptional Customer Service training event, participants also will gain experience working with different behavioral styles, in order to learn how to communicate with each individual in a way that is most likely to build trust and help the IT rep to clearly understand their needs.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About The University of Texas at Arlington
With a commitment to life-enhancing research, teaching excellence and service to the community, The University of Texas at Arlington is an educational leader in the heart of the Dallas-Fort Worth Metroplex. Founded in 1895 as a private liberal arts institution, UT Arlington achieved senior college status in 1959 and became part of The University of Texas System in 1965.
The University's nearly 25,000 students pursue more than 180 bachelor's, master's and doctoral degrees in an extensive range of disciplines. Of UT Arlington's 125,000 alumni, 88,000 live in North Texas. Their presence helps the University create an annual economic impact of $1 billion on the region.