Abaxis, a major supplier of point-of-care blood analysis systems for the medical and veterinary markets, has requested that Baker Communications provide Exceptional Customer Service training to their customer service group.  Abaxis has experienced Baker workshops previously and they were happy to return to the industry experts when a new training need became apparent.  Baker’s highly rated Exceptional Customer Service program was selected as an ideal onsite training solution for their customer service representatives.


An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will travel to Torrance, California to work with the Abaxis customer service group.  During this intensive workshop, participants will gain experience with effective customer service strategies such as the 3 F’s Model (Handling Feelings, Finding Facts and Finding Solutions) for working toward customer issue resolution.  Exceptional Customer Service course attendees will also learn and practice using techniques such as Empathy and Active Listening to quickly establish rapport with customers, communicate a sense of respect and better understand customer needs