Exceptional Customer Service

To develop, maintain and expand their business, companies must satisfy a complex array of customer needs. It may be difficult for employees to adequately respond to these demands in an environment shaped largely by uncontrollable external forces. Pressures such as:

  • Identifying their misconceptions about assertiveness
  • Addressing the emotional and cognitive roadblocks that impede their ability to be assertive
  • Developing a set of best practice assertiveness skills
  • Practicing those new skills through various activities and role play exercises

can keep your company scrambling to remain competitive. Daily market factors place new and more sophisticated demands on your customer support groups.

Successful service is no longer a matter of mere technical proficiency. It is a combination of technical expertise, the ability to manage both information and people, and efficient communication. Exceptional Customer Service Skills provides employees powerful new insights into customer behavior, and effective tools for creating lasting customer satisfaction. Includes 6 e-learning videos.

Customer Success

"The Exceptional Customer Service workshop was outstanding. Learning about the different behavior styles has made me more aware of how the different types interact. I find myself observing and listening to people to determine their style before I react.

Karen Diggs, General Dynamics Information Technology

Delivery Methods

Our Exceptional Customer Service training is available in a variety of formats to best match your needs.

Public Workshops
Available throughout the country in over 20 cities. Perfect for individuals or small groups. See the schedule
Private Workshops
We bring the training to your location. Available in an off-the-shelf format, or with customized features created to meet your requirements.
Virtual Coaching
Delivered totally online to cut out travel costs, our virtual sessions are designed to keep participants engaged through relevant training, activities for practice, and ongoing reinforcement.
24/7 access to award-winning negotiation training, learn and practice critical skills anytime, anywhere, on any device, over 100 interactive videos designed to maximize engagement.
Make learning fun, flexible and memorable with online games. A great tool for reinforcement, tracking your team's progress, and identifying growth opportunities.

Other Customer Service Training

There is no business function that is more critical to boosting a company's bottom line than delivering exceptional customer service.

Are you ready to ignite your growth?

Contact us for more information on our customer service training products and services

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