Every one of us has to occasionally deal with unpleasant, rude or even hostile conversations in the workplace. We wish our interactions with everyone else could always be positive, but the reality is otherwise. In our one-day Dealing with Difficult People workshop, we teach participants straightforward strategies and processes to help them understand and work with difficult people and unpleasant conversations. Course participants will learn our strategy of “breakthrough communications.”
We will show you how to get past any adversarial standoff by developing a set of communication tools that can open up dialogue, build trust, and resolve confusion. The class makes use of helpful role-plays and small group activities to give you hands-on practice in using these new skills so you will have the confidence to use them when you return to the workplace. Includes 6 e-learning videos.
Our Conflict Management training is available in a variety of formats to best match your needs.
Our management skills training program helps supervisors and managers to discover, practice, and develop the skills they need to become not just a great manager, but an exceptional leader to the people in their departments and teams.
Contact us for more information on our management training products and services
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