Conflict Management

Every one of us has to occasionally deal with unpleasant, rude or even hostile conversations in the workplace. We wish our interactions with everyone else could always be positive, but the reality is otherwise. In our one-day Dealing with Difficult People workshop, we teach participants straightforward strategies and processes to help them understand and work with difficult people and unpleasant conversations. Course participants will learn our strategy of “breakthrough communications.”

We will show you how to get past any adversarial standoff by developing a set of communication tools that can open up dialogue, build trust, and resolve confusion. The class makes use of helpful role-plays and small group activities to give you hands-on practice in using these new skills so you will have the confidence to use them when you return to the workplace. Includes 6 e-learning videos.

Why do people get angry?

The answer is unmet expectations.

Angry people usually express themselves in one of three predictable patterns:

Passive-Aggressive l Aggressive l Problem-Solver

Delivery Methods

Our Conflict Management training is available in a variety of formats to best match your needs.

Private Workshops
We bring the training to your location. Available in an off-the-shelf format, or with customized features created to meet your requirements.
Virtual Coaching
Delivered totally online to cut out travel costs, our virtual sessions are designed to keep participants engaged through relevant training, activities for practice, and ongoing reinforcement.
24/7 access to award-winning negotiation training, learn and practice critical skills anytime, anywhere, on any device, over 100 interactive videos designed to maximize engagement.
Make learning fun, flexible and memorable with online games. A great tool for reinforcement, tracking your team's progress, and identifying growth opportunities.

Other Management Training

Our management skills training program helps supervisors and managers to discover, practice, and develop the skills they need to become not just a great manager, but an exceptional leader to the people in their departments and teams.

Are you ready to ignite your growth?

Contact us for more information on our management training products and services

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