The Continental Kennel Club, one of the largest canine registries in the world, has requested that Baker deliver a customized Exceptional Customer Service course for its staff. CKC needed a training partner who could develop custom content specific to their areas of concern and who could accommodate their schedule requirements. They found Baker’s client-oriented approach and best-of-breed training content to be the perfect match for their requirements.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will travel to Livingston, Louisiana to deliver the customer service training seminar. During this highly interactive workshop, participants will gain practical experience using strategies such as the 3 F’s Model (Handling Feelings, Finding Facts and Finding Solutions) to help them work toward resolution of members’ issues. Attendees of the Exceptional Customer Service training workshop will learn and practice using effective customer service techniques such as Empathy and Active Listening to quickly establish rapport with members, communicating a sense of understanding and respect.