The Social Security Administration has requested that Baker Communications deliver customized Exceptional Customer Service training to their IT professionals. The SSA sought a training partner with outstanding credentials, local instructors, and a program that would help their IT professionals‘ EI quotient and improve their customer service skills. In Baker Communications the SSA found their match, as Baker‘s Exceptional Customer Service course, with its focus on behavioral styles and effective communication, was a perfect fit for their IT department‘s training needs.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will travel to Dallas to work with the SSA‘s IT department. During this highly interactive workshop, participants will gain practical experience assessing customer Behavioral Styles and flexing their communication to match their customer‘s needs. They will learn to use strategies such as the 3 F‘s Model (Handling Feelings, Finding Facts and Finding Solutions) to work toward resolution of customer issues. Attendees of the training workshop will also learn and practice using Empathy and Active Listening to quickly establish rapport and communicate a sense of understanding and respect.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About the Social Security Administration
The Social Security Administration delivers services through a nationwide network of over 1,400 offices that include regional offices, field offices, card centers, teleservice centers, processing centers, hearing offices, the Appeals Council, and State and territorial partners, the Disability Determination Services. The SSA also has a presence in U.S. embassies around the globe. For the public, the SSA is the "face of the government."
http://www.ssa.gov/