Sentara Healthcare, one of the most progressive and integrated health care organizations in the nation, has selected Baker Communications to address their need for internal customer service training. Sentara was seeking an experienced, flexible training partner with a compelling, interactive approach to training. Their goal was to ensure that internal customers throughout their health care network would be provided with a high degree of internal customer service, and they felt that Baker‘s intensive approach and effective content would help them attain improved performance and responsiveness throughout the organization.
A Customer Service Training Expert and Senior Level Instructor with Baker Communications will travel to Virginia to deliver the seminar to employees of the Sentara health care organization. During this highly interactive workshop, participants will gain practical experience using strategies such as the 3 F‘s Model (Handling Feelings, Finding Facts and Finding Solutions) to help them work toward resolution of internal customer issues. Attendees of the Internal Customer Service training workshop will also learn and practice using effective customer service techniques such as Empathy and Active Listening to quickly establish rapport with others, communicating a sense of understanding and respect and facilitating problem-solving.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About Sentara
Sentara Healthcare is one of the most progressive and integrated health care organizations in the nation. Sentara operates more than 100 care giving sites, including 10 acute care hospitals with a total of 2,345 beds, six outpatient care campuses, seven nursing centers, three assisted living centers, seven advanced imaging centers and about 380 primary care and multi-specialty physicians. Sentara also offers a full range of award-winning health coverage plans, home health and hospice services, physical therapy and rehabilitation services. In addition, Nightingale - the region‘s first air ambulance service - has reached out to more than16,000 patients since its inception in 1982.??Sentara also is a national leader in heart and kidney care, stroke care, infection prevention and was the first in the nation to pioneer and develop the eICU®, a remote monitoring system for intensive care. Striving to improve the wellness of the community, Sentara continues to participate in national and international research trials as a means to increase the medical options available to patients well into the future.
http://www.sentara.com/