Baker Communications has contracted with MacDougalls‘ Cape Cod Marine Service, Cape Cod‘s largest full-service yacht repair and marina facility, to provide interactive training workshops in multiple subject areas, to include time management, customer service, management, team building and leadership training. MacDougalls‘ has partnered with Baker previously for time management and negotiations training, and appreciated Baker‘s interactive training style and quality content. When new training needs became apparent, Baker Communications‘ interactive format and wide range of offerings again made them the ideal match. MacDougalls‘ selected Baker‘s industry-leading Exceptional Customer Service seminar, and also asked for another workshop on Time Management to improve planning and productivity. Their managers will also participate in intensive sections focused on Exceptional Management Skills, Team Building, and Leadership, providing them with a complete set of strategies, techniques and skills to hone their management styles and lead teams more effectively.
A Baker Senior Level Training Instructor and subject matter expert will travel to Cape Cod to meet with MacDougalls‘ management group and deliver the workshop series. During the highly interactive Exceptional Management Skills, Leadership and Team Building training events, participants will learn the difference between a manager and a leader, and gain vital strategies and techniques for delegation, performance evaluation, motivating employees and handling conflict. These applied skills will lead to better planning, improved feedback, increased efficiency, less friction and more productive teams. In the Exceptional Customer Service workshop, participants will learn and practice using effective customer service techniques such as Active Listening and the Three F‘s (Feel, Felt, Found) Model to quickly establish rapport with customers and facilitate effective problem-solving. Time Management workshop participants will learn ways to improve important time management skills such as organization, prioritizing, and tying activities to goals. These essential skills will help staff members recognize and eliminate time-wasting activities, enabling them to focus on goal-oriented tasks and increase their productivity.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About MacDougalls’ Cape Cod Marine Service
MacDougalls’ is Cape Cod’s largest full-service yacht repair and marina facility, spanning over five acres on picturesque Falmouth Harbor. After a complete refit in 2007, MacDougalls’ Cape Cod Marina now encompasses over 60,000 square feet of new service and marina facilities. This clean and environmentally conscious facility features enhanced efficiency as well as comfortable marina amenities, providing an environmentally responsible approach to a century-old tradition of expert craftsmanship and charming waterfront service.