Bridgestone Golf, a leading manufacturer of golf balls, clubs, and equipment, has requested that Baker Communications design and deliver customized Exceptional Customer Service training to their customer service representatives. Bridgestone representatives met with Baker representatives and found the Exceptional Customer Service course to be a perfect fit for their improved customer service needs. Baker instructors conducted advance briefings to ensure that the course material was comprehensive and suited to the client’s requirements.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will travel to Covington, Georgia to work with Bridgestone Golf customer service team members. During this highly interactive workshop, participants will gain practical experience using effective customer service techniques, such as Active Listening, to quickly establish rapport with their customers and work toward finding solutions for their issues. Attendees of the Exceptional Customer Service training workshop will also gain expertise at communicating with different personality types and handling angry individuals, allowing them to deal effectively with even the most difficult customer service calls.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About Bridgestone Golf
Founded in 1931 by Shojiro Ishibashi, Bridgestone has always been guided by the philosophy to "Serve Society with Superior Quality." Over the years, the pursuit of superior quality has resulted in Bridgestone becoming the global market leader in the rubber industry and in polymer science technologies. Today Bridgestone continues to push the performance capabilities for all their products with an unmatched commitment to Research and Development.
Today Bridgestone shares the same passion for the game of golf as their founder. Mr. Ishibashi converted his golf passion into a commercial success when Bridgestone first produced golf balls in 1935. Along with technical developments in tire technology came breakthroughs in golf ball technology that have led Bridgestone to become the number one golf ball producer in Japan. Design and production of golf clubs followed in 1972 with the same passion for excellence, propelling Bridgestone to a leadership position in the current marketplace.