Celerant Technology, a provider of high quality, advanced retail management software systems to retail organizations, has selected Baker Communications to address their need for
customer service training. Celerant had been very impressed with Baker‘s previous work with their customer service representatives. Their last Baker workshop was several years ago, and Celerant decided it was time to bring Baker back for a refresher course and to bring their new employees up to speed. The corporation knows from experience that Baker‘s Exceptional Customer Service training workshop will help them to attain improved performance and responsiveness in their customer service department.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will meet with Celerant customer service representatives to deliver the training seminar. During this highly interactive workshop, participants will gain practical experience using strategies such as the 3 F‘s Model (Handling Feelings, Finding Facts and Finding Solutions) to help them work toward resolution of client issues. Attendees of this intensive Exceptional Customer Service training workshop will also learn and practice using effective customer service techniques such as Empathy and Active Listening to quickly establish rapport with customers, communicating a sense of understanding and respect and facilitating problem-solving.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About Celerant Technology Corp.
Celerant Technology is a privately held Corporation, providing
high quality, advanced retail management software systems to
retail organizations. Celerant software uses Java technology to
solve data integration issues with an all-in-one system,
seamlessly integrating all areas of retail, in real time.
Celerant Technology is atypical compared to other
enterprise-solution companies, with individually focused rather
than mass-produced solutions. In addition to traditional
planning, implementation, training and support services,
Celerant provides a range of customized services designed to
serve the more complex retail enterprises. These services
include custom development, integration with ERP and legacy
systems, and integration with alternative points of presence.
http://www.celerant.com/