Ensinger, an international corporation producing compounds and industrial parts from high-performance plastics, has asked that Baker Communications present Exceptional Customer Service training to their American customer service team. Ensinger was seeking a high-value, affordable training option for its customer service department. Baker‘s client-oriented approach and ability to customize training content to meet the specific needs of the team convinced Ensinger that Baker and their Exceptional Customer Service seminar were the perfect solution.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will travel to Anaheim, California to work with Ensinger customer service representatives. Workshop participants will gain practical experience using effective customer service techniques such as Empathy and Active Listening to quickly establish rapport and to communicate a sense of understanding and respect. Customer service agents attending this intensive training experience will also learn proven methods for solving problems and improving the customer experience, drawing repeat business and engendering customer loyalty.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About Ensinger
Ensinger produces compounds, semi-finished products and finished parts, complete assemblies and precision profiles from high-performance plastics. They produce high performance and engineering thermoplastics and perform development, production and sales of compounds, extruded and cast semi-finished products, machined and injection-molded finished parts, industrial profiles and tubes, and building products as well as compressed and cast formed parts. Ensinger products have been tried and tested in wide-ranging sectors such as mechanical and plant engineering, the building industry, automotive, aerospace, medical and food technology, oil production, electrical engineering, semi-conductor and many other industries. With 26 production and sales locations, Ensinger is represented in every one of the world‘s major industrial regions, employing a workforce of 2,000 throughout Europe, North America, South America and Asia.
http://www.ensinger-online.com/