Etex Communications, L.P., a provider of local, long distance, cellular and wireless telephone service, broadband high-speed internet and digital cable to over 700 square miles of rural Texas, has selected Baker Communications to address their need for customer service training. The company was looking for an affordable, proven customer service training solution to assist customer-facing employees working in areas such as technical support, sales, customer service, and billing. After a consultation and needs assessment with Baker representatives, Etex chose Baker’s highly regarded Exceptional Customer Service Training workshop to meet their employees’ needs.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will travel to East Texas to meet with Etex employees. During this highly interactive workshop, participants will learn and practice customer service strategies including the 3 F’s Model (Handling Feelings, Finding Facts and Finding Solutions) to help them work toward effective resolution of customer issues. Etex employees will also learn to use techniques such as Empathy and Active Listening to quickly establish good rapport with customers and facilitate problem-solving.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About ETEX
Etex Communications, L.P., a subsidiary of Etex Telephone Cooperative, provides local, long distance, cellular and wireless telephone service, broadband high-speed internet and digital cable to rural East Texas. Customers within this service area are given the opportunity to purchase service at rates comparable to those found in urban areas around the state.
The Etex Board of Directors and their 86 employees take pride in the quality of service that is provided to their members and customers, and look forward to continuing to meet future customer needs.
The company’s mission is to provide competitively priced, state-of-the-art communications, entertainment, and information services to its members and customers, including an array of contemporary, enhanced network features that are generally available in urban areas.