Greater Giving, a division of Global Payments, Inc. dedicated to providing technology to non-profits and schools to facilitate fundraising efforts, has asked Baker Communications to deliver Exceptional Customer Service training to its staff. Greater Giving was seeking a private customer service training engagement on a limited budget, and Baker was able to accommodate their needs, creating a customer care program for private delivery and geared towards a mixed audience of Greater Giving personnel, ranging from temporary customer service representatives and administrative staff to senior engineering, finance and administration executives.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will travel to Beaverton, Oregon to work with Greater Giving staff. During this highly interactive customer service workshop, participants will gain practical experience in using effective customer service skills. They will be given the opportunity to practice every aspect of customer service, from establishing rapport to conflict resolution, and will learn the importance of good questioning and listening skills. Attendees will also gain expertise at working with the four primary Behavioral Styles, helping them to identify and align with their customers‘ way of thinking and communicating, helping them to avoid misunderstanding and potential sources of customer dissatisfaction.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About Greater Giving
Greater Giving provides non-profits and schools with technology
and credit card processing services to make all their
fundraising efforts more successful. Auctionpay, Inc., was born
in 2002. Since then, Auctionpay has grown to offer a variety of
technology solutions and services specifically designed to meet
the fundraising needs of schools and nonprofit organizations.
Today Auctionpay solutions range from event management software
to event registration to donation payment processing to online
auctions. In October 2009, Auctionpay was acquired by Global
Payments Inc., and in January 2010 took another step in its
evolution, becoming Greater Giving.
http://greatergiving.com/