IAPMO R&T, a division of the International Association of Plumbing and Mechanical Officials (IAPMO) which certifies and lists solar, electrical, plumbing and mechanical products according to established codes and standards, has retained Baker Communications to deliver Exceptional Customer Service training to its staff. IAPMO R&T was seeking a hands-on customer service training workshop with a trusted training company. They selected Baker‘s highly regarded Exceptional Customer Service Training seminar based on its content and its applicability to their specific training needs.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will travel to Ontario to meet with IAPMO R&T staff. During this highly interactive workshop, participants will gain practical experience using strategies such as the 3 F‘s Model (Handling Feelings, Finding Facts and Finding Solutions) to help them work toward effective resolution of customer issues. Attendees of the Exceptional Customer Service training workshop will learn and practice recognizing and communicating with different personality styles, giving representatives the ability to work more effectively with many different types of clients.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About IAPMO R&T
IAPMO R&T certifies and lists solar, electrical, plumbing and mechanical products according to established U.S. and Canadian codes and standards, ensuring continuous compliance to such documents. IAPMO R&T is part of The IAPMO Group‘s family of companies.
The International Association of Plumbing and Mechanical Officials has been protecting the public‘s health and safety for more than eighty years by working in concert with government and industry to implement comprehensive plumbing and mechanical systems around the world.
The IAPMO Group is a complete service organization, providing code development assistance, industry-leading education, and a manufacturer-preferred quality assurance program. Each component of the IAPMO Group works toward our ultimate goal of protecting the health of people everywhere.