The Michigan branch of the Army National Guard has requested that Baker Communications design and deliver customized Exceptional Customer Service training for the Michigan National Guard. Michigan National Guard officers met with Baker representatives to assess staffers’ needs and review the customer service training curriculum. They were impressed with Baker’s ability to customize the content of their Exceptional Customer Service training course to fit the National Guard’s needs to more effectively deliver exceptional service to their customers.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will travel Michigan to work with Bridgestone Golf customer service team members. During this highly interactive workshop, participants will gain practical experience using effective customer service and communication techniques, such as Active Listening, to quickly establish rapport with others and work toward finding solutions for their issues. Attendees of the customer service training workshop will also gain expertise in communicating with different personality types and handling angry individuals, allowing them to deal effectively with even the most difficult interpersonal situations.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About the Michigan Army National Guard
The National Guard is one branch of the U.S. Armed Forces. The Michigan National Guard contains both an Army National Guard and Air National Guard component. The National Guard is composed of reserve forces - civilians who serve their country on a part-time basis. Each state has its own National Guard, as required by the Unites States Constitution.
The National Guard is the oldest component of the Armed Forces of the United States and one of the nation's longest-enduring institutions. It celebrated its 370th birthday on December 13, 2006. The National Guard traces its history back to the earliest English colonies in North America. Responsible for their own defense, the colonists drew on English military tradition and organized their able-bodied male citizens into militias.
Today, tens of thousands of Guardmembers are serving in harm's way in Iraq and Afghanistan, as the National Guard continues its historic dual mission, providing to the states units trained and equipped to protect life and property, while providing to the nation units trained, equipped and ready to defend the United States and its interests, all over the globe.