The premier supplier to the international oil and gas industry, National Oilwell Varco, has chosen Baker Communications to deliver Exceptional Customer Service Training to their team members. Serving the largest oil and gas corporations in the world presents challenges, both large and varied. To succeed, National Oilwell Varco needs to use every resource at their disposal and secure every advantage. Having relied on Baker Communications many times in the past, National Oilwell Varco was fully confident that Baker’s Exceptional Customer Service Training would equip their personnel to connect and communicate with customers and co-workers at any level in order to resolve problems quickly and with a high degree of customer satisfaction.
A Baker Communications Senior Level Instructor who is an Exceptional Customer Service Training expert will meet with and coach National Oilwell Varco employees at the company‘s Houston, Texas headquarters. During this interactive training workshop, attendees will become experts in identifying and understanding proven customer service principles such as how to work with the Four Behavioral Styles, in order to communicate more quickly and easily with all sorts of customers. Throughout the training seminar, participants will gain hands-on experience using customer service strategies such as the 3 F‘s format, a powerful system for resolving difficult customer conflicts in a way that will leave all parties satisfied with the outcome and confident of the future relationship.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About National Oilwell Varco
National Oilwell Varco is the leading provider for the worldwide oil and gas industry and has been dedicated to providing the highest quality oilfield products and services for more than 140 years. From a spare part to a comprehensive drilling system — and from a generic valve to a fully integrated supply chain process, National Oilwell Varco delivers unlimited customer solutions. By constantly developing and acquiring new technologies and services to better serve future customer requirements, National Oilwell Varco will continue to be the premier source for diversified products and services worldwide.