Safran, a multinational aircraft and rocket engine, aerospace component, defense and security company, has asked Baker Communications to lead training for its employees on building solid relationships with customers. Safran has partnered with BCI for multiple training needs this year. The client was seeking a flexible training partner who would investigate their needs and customize material to help close their specific skill gaps. The Building Customer Relationships training will help seminar participants at Safran reach a higher level of proficiency and skill in developing relationships with customers and providing exceptional service, resulting in more loyal customers and a stronger bottom line.
A Customer Relationship Training Expert and Senior Level Instructor with Baker Communications will deliver the workshop for Safran staff in a live, private on-site session. During this interactive class, participants will develop their knowledge of personality types, human relations, and effective customer service skills. Attendees will be afforded the opportunity to practice conflict resolution and to learn the importance of good listening skills in effective customer service. They will also gain expertise in working with different personality types, helping them to align with customers and create rapport, avoid misunderstandings, and defuse conflict in any situation.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About Safran
Safran is a leading international high-technology group with three core businesses: Aerospace, Defence and Security (ongoing divestiture of Security business). Operating worldwide, Safran has 66,500 employees (Security included) and logged sales of 15.8 billion euros in 2016 (excluding Security). Comprising a number of companies, Safran holds, alone or in partnership, world or European leadership positions in its markets. Safran undertakes extensive Research & Development programs to keep pace with its fast-evolving markets, including expenditures of 1.7 billion euros in 2016 (excluding Security expenditures).