Schreiner University, a private university located in Central Texas, has requested that Baker Communications deliver a customized Exceptional Customer Service training for IT professionals seminar for their library information technology group. In seeking a training partner to meet the specific needs of the group, Schreiner representatives were pleased to learn about Baker‘s specialized IT Customer Service course. After meeting with Baker representatives and reviewing the content of the program, Schreiner determined that the workshop would meet their training and budgetary needs and requested that Baker deliver the workshop for their library information technology group.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will travel to the Schreiner campus in Kerrville, Texas to deliver the workshop. During this highly interactive training session, participants will gain practical experience using effective service and communication techniques, such as Active Listening, to quickly establish rapport with others and work toward finding effective solutions for their issues. Attendees of the IT customer service training workshop will also gain expertise in communicating with different personality types and handling angry individuals, allowing them to deal effectively with difficult situations and defuse conflict.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About Schreiner University
A private university established in 1923 and located in Central
Texas, Schreiner University is accredited by the Commission on
Colleges of the Southern Association of Colleges and Schools to
award associate, baccalaureate, and masters degrees. The
University also holds accreditation by the Texas Board of
Vocational Nurse Examiners and is approved by the State Board
for Educator Certification (SBEC) for teacher certification
programs.
http://www.schreiner.edu