Sony Pictures, a major film and television production company, has selected Baker Communications to design and deliver a customized Exceptional Customer Service training workshop. Sony Pictures was searching for a comprehensive Customer Service training course for their managers. They needed a client-focused training partner with the flexibility to deliver the workshop on a tight schedule. Sony selected Baker Communications because of their superior program content and the responsiveness they experienced when they requested training program information.
An Exceptional Customer Service Training Expert and Senior Level Instructor will travel to Los Angeles to work with Sony Pictures managers. During this highly interactive workshop, participants will gain expertise in communicating with different personality types, giving managers the ability to work more effectively with many different character styles. Attendees will also learn key customer service and communication techniques, such as Active Listening, to quickly establish rapport with others and facilitate problem-solving work.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About Sony Pictures
Sony Pictures Entertainment (SPE) is a subsidiary of Sony Corporation of America (SCA), a subsidiary of Tokyo-based Sony Corporation. SPE's global operations encompass motion picture production and distribution; television production and distribution; digital content creation and distribution; worldwide channel investments; home entertainment acquisition and distribution, operation of studio facilities; development of new entertainment products, services and technologies; and distribution of filmed entertainment in more than 130 countries.