TAS, an international designer and manufacturer of modular cooling and energy systems, has requested that Baker Communications deliver customized Exceptional Customer Service training for their IT department. Company representatives audited several sessions of the Exceptional Customer Service workshop to experience Baker’s instructors and customer service training curriculum. They were pleased with Baker’s ability to customize the content of the training course to fit their needs, and requested that Baker deliver a workshop for their IT engineers.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will meet with IT department engineers from TAS to deliver the workshop. During this highly interactive training session, participants will gain practical experience using effective service and communication techniques, such as Active Listening, to quickly establish rapport with others and work toward finding solutions for their issues. Attendees of the customer service training workshop will also gain expertise in communicating with different personality types and handling angry individuals, allowing them to deal effectively with difficult situations and defuse conflict.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About TAS
TAS designs and manufactures modular cooling and energy systems for the power generation industry; the district, commercial and industrial process cooling industries; and the industrial sector. They specialize in high efficiency standard product designs optimized for low life cycle cost performance. Their product capabilities include chilled water systems, air-cooled systems, clean heat and power on-site energy systems and industrial waste heat solutions. They design, build, ship, install, commission and service our cooling and energy systems.
TAS systems are among the industry’s most efficient; modular in their design, manufacture and installation; factory constructed; and assembled in adherence to ISO 9001:2000 quality standards. TAS is recognized as an industry leader by being the first to package modular chilled water systems, with highly engineered standard product designs, in an industry accustomed to the traditional practice of design/build field construction.
http://www.tas.com/