Teleflex, a diversified global company with a significant presence in healthcare technology, has requested that Baker Communications deliver customized Exceptional Customer Service training for their IT department. Teleflex has worked with Baker in the past and when a new training need arose they were pleased to learn about Baker‘s specialized IT Customer Service course. After reviewing the content Teleflex representatives requested that Baker deliver a workshop for their IT engineers.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will travel to Durham, North Carolina to deliver the workshop to Teleflex IT personnel. During this highly interactive training session, participants will gain practical experience using effective service and communication techniques, such as Active Listening, to quickly establish rapport with others and work toward finding effective solutions for their issues. Attendees of the IT customer service training workshop will also gain expertise in communicating with different personality types and handling angry individuals, allowing them to deal effectively with difficult situations and defuse conflict.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About Teleflex
Teleflex Incorporated is a diversified global company, distinguished by a significant presence in healthcare, with niche businesses that also serve the aerospace and commercial markets. Teleflex Medical OEM is a global business dedicated to transforming ideas into market-ready products. They design and deliver specialized instruments and devices that touch nearly every organ and system in the human body. Teleflex Medical‘s expertise extends to the cardiovascular, orthopedic, spinal, reconstructive, trauma, pain management, urology, gynecology, and minimally invasive surgical specialties.