Verizon, the nation’s most reliable communications provider, has chosen Baker Communications to design and deliver Exceptional Customer Service Training to their new customer service teams. Verizon’s goal has always been to stay on the cutting edge of technology. However, as with many established companies, the new efficiencies produced by technological innovations can sometimes negatively impact long time employees. When such technology in accounting recently rendered an entire data processing department obsolete, Verizon had a tough decision to make. Many of the employees within that department had been with the company for many years and Verizon did not want to loose them or terminate them. Fortunately, Baker Communications was able to provide the perfect solution for Verizon, their employees and customers. Baker will tailor Exceptional Customer Service Training program to retrain and reposition skilled personnel with years of Verizon experience and loyalty within the company.
A Baker Communications Exceptional Customer Service Training Expert and Senior Level Instructor with will travel to New York City to begin coaching Verizon team members. Participants at the highly interactive training event will gain experience in key customer service tools such as learning how to understand and use the Four Behavioral Styles to effectively and efficiently communicate with both clients and coworkers. Exceptional Customer Service participants will also receive hands-on practice with critical customer service skills like the 3 F’s (Handling Feelings, Finding Facts, Finding Solutions) to overcome difficult communication conflicts and deliver effective, satisfying solutions to Verizon customers.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About Verizon
As a leader in delivering broadband and other wireline and wireless communication innovations to mass market, business, government and wholesale customers, Verizon Communications is committed to performance excellence and leadership in everything they do. Verizon is America's most reliable wireless network, servicing more than 67 million customers. Verizon also provides innovative and seamless business solutions for customers around the world as well as the most advanced converged communications including information and entertainment services over the nation's most advanced fiber-optic network.