Dealing With Difficult Sales Representatives

In any organization, it is inevitable that people will occasionally clash in ways that are uncomfortable and distracting for the whole sales team. Most sales reps have strong opinions and very healthy egos! Sometimes your best performers can present the biggest management challenge. Also, unfortunately, personal problems and character issues often manifest themselves in the workplace, and someone has to address them quickly and effectively. As the sales manager, that someone is YOU.

Most managers have neither the time nor the training to deal effectively with employee conflict. For that reason, we have created the two-hour Dealing With Difficult Sales Representatives sales manager training workshop to provide beleaguered sales managers with guidelines for handling conflict and finding solutions. Our expert sales management instructors will guide you through a step-by-step process that will give the skills you need to size up the problem, determine a course of action, and find a fast, constructive solution. During this highly interactive, practice-driven sales management training course, you will receive the personal coaching and experience you need to feel confident that you can tackle any sales team conflict management situation and know exactly what to do.

On-Site Training: can be tailored to the needs of client organization and delivered on-site at time and location of client choice.

Objectives:

Participants will learn to:

• Recognize and understand the four main sources of conflict.

• Understand the five main strategies that most people use to deal with conflict.

• Implement a collaborative conflict resolution model

• Conduct a productive conflict resolution conversation with a difficult sales team member.
  

For more information and pricing, please complete this form and we will email you a confidential Annotated Outline that will provide you with an hour by hour description of this training seminar.