MedStar Health, a major not-for-profit regional healthcare system in Maryland and Washington, D.C., has requested that Baker deliver a customized
Exceptional Customer Service course for its customer service team. The group was seeking a training partner to polish representatives‘ customer service skills and explore the principles underlying quality customer service. MedStar was particularly interested in the online training option afforded by Baker‘s revolutionary STORM™ training format. The cutting-edge STORM™ program features instructor-led training conducting in a virtual setting via a WebEx Internet-based meeting platform, providing highly interactive, effective training, coaching, and reinforcement with minimal down time and no travel expenses.
A Baker Communications Senior-Level Instructor and Customer Service Expert will lead the online STORM™ virtual training series. During this highly interactive workshop, participants will learn foundational principles for understanding and effectively communicating with people, allowing them to adapt to handle many different personalities and situations. Attendees of the Exceptional Customer Service training seminar will learn and practice using effective customer service techniques such as Empathy and Active Listening to quickly establish rapport, communicate a sense of respect, and build a solid understanding of customer issues and best solutions.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About MedStar Health
MedStar Health is a $4 billion not-for-profit, regional
healthcare system with a network of nine hospitals and 20 other
health-related businesses across Maryland and the Washington,
D.C. region. As the area's largest health system, it is one of
the region's largest employers with more than 27,000 associates
and 5,600 affiliated physicians, all of whom support MedStar
Health's patient-first philosophy that combines care, compassion
and clinical excellence with an emphasis on customer service.
MedStar Health's areas of clinical excellence include
cardiology, cardiac surgery, oncology services, rehabilitation,
neurosciences, orthopedic surgery, women's services, and
emergency and trauma services. They have comprehensive services
including primary, urgent and subacute care, medical education
and research. Other health-related services include assisted
living, home health and long-term care. They also operate
nursing homes, senior housing, adult day care, rehabilitation
and ambulatory centers, as well as maintain MedStar Physician
Partners, a comprehensive physician network in Maryland and the
Washington, D.C., region.
http://www.medstarhealth.org/