Velocity Express, America’s only national provider of regional shipping solutions, has chosen Baker Communications to deliver Exceptional Customer Service training to their customer service representatives. Velocity Express was seeking a training partner with quality content, experienced trainers, the ability to address their customer service training needs and the flexibility to deliver to a large group on short notice. Baker was willing to step to the plate, and Velocity Express was impressed with both the content of Baker’s proven Exceptional Customer Service workshop and the expertise of the instructor. Baker was the obvious choice to address their customer service training needs.
A Baker Communications Exceptional Customer Service Training Expert and Senior Level Instructor will travel to Edmonton, Alberta to work with Velocity Express customer service representatives. During this highly interactive workshop, participants will gain experience using tools and strategies such as Active Listening and the 3 F’s Model (Handling Feelings, Finding Facts and Finding Solutions) to help them quickly establish rapport with clients and work toward effective resolution of customer issues. Attendees will also learn how to identify and relate to different personality types and Behavioral Styles, helping them address the needs of individual clients in a personal and comprehensive manner, leaving a lasting and positive impression.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About Velocity Express
Velocity Express, America’s only national provider of regional shipping solutions, has one of the largest time-definite nationwide delivery networks, providing a national footprint for customers desiring same-day service throughout the United States. The Company's services are supported by a customer-focused technology infrastructure, providing customers with the reliability and information they need to manage their transportation and logistics systems, including a proprietary package tracking system that enables customers to view the status of any package via a flexible web reporting system.
http://www.velocityexpress.com/