Baker Communications has been chosen as a training partner by the City of Odessa, Texas. Baker will deliver customized Exceptional Customer Service training for the City of Odessa‘s IT team. The town was seeking a training partner to improve internal customer service, personal interaction and communication skills, and selected Baker based on their experience training municipal employees and ability to adapt the program to fit their needs. The City appreciated Baker‘s communication-based approach to customer service, and expects that the seminar will meet their IT staff‘s customer service training needs.
An Exceptional Customer Service Training Expert and Senior Level Instructor will travel to Odessa to work with city IT employees. During this interactive training workshop, participants will learn and practice strategies to defuse conflict and create rapport with others, facilitating productive communication. Attendees will also learn effective problem-solving techniques such as the 3 F‘s Communication Model (Handling Feelings, Finding Facts, and Finding Solutions), enhancing their ability to address concerns and better serve the interests of City of Odessa employees and residents.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About the City of
Odessa
Odessa is a city in and the county seat of Ector County, Texas.
It is located primarily in Ector County, although a small
portion of the city extends into Midland County. Odessa's
population was 99,940 at the 2010 census. The metropolitan area
is also a component of the larger Midland-Odessa, Texas complex.
Odessa was founded in 1881 as a water stop and cattle shipping
point on the Texas and Pacific Railway. The first post office
opened in 1885. Odessa became the county seat of Ector county in
1891 when Ector county was first organized. It became an
incorporated city in 1927, after oil was discovered in Ector
county on the Connell Ranch southwest of Odessa. With the
opening of the Penn Oil Field in 1929, and the Cowden Field in
1930, oil became a major draw for new residents. In 1925 the
population was just 750, but by 1929 it had risen to 5,000. Due
to increased demand for oil during the Second World War, the
city's population had expanded to 10,000.
Of interest in the City of Odessa are the Presidential Museum
and Leadership Library on the campus the University of Texas of
the Permian Basin, the Odessa Meteor Crater, a replica of
William Shakespeare‘s Globe Theatre on the Odessa College
campus, The Globe of the Great Southwest. Odessa is home to the
West Texas Roughnechs undoor football team and the Odessa
Jackalopes ice hockey team. The City‘s mascot and symbol is the
jack rabbit.
http://www.odessa-tx.gov/