Baker Communications has been chosen as a training partner by the Town of Sylvan Lake in Alberta, Canada. Baker will deliver customized Exceptional Customer Service training for town employees of Sylvan Lake. The town was seeking a training partner to improve employees‘ personal interaction and communication skills, and selected Baker based on their experience training municipal employees and ability to adapt the program to fit their needs, as well as the reputation established by the work Baker has done with other groups and companies in Alberta.
An Exceptional Customer Service Training Expert and Senior Level Instructor will travel to Sylvan Lake to work with town employees. During this interactive training workshop, participants will learn and practice strategies to defuse conflict and create rapport with others, facilitating productive communication. Attendees will also learn effective problem-solving techniques such as the 3 F‘s Communication Model - Handling Feelings, Finding Facts, and Finding Solutions - enhancing their ability to address concerns and serve the interests of Sylvan Lake residents.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About the Town of Sylvan Lake
Sylvan Lake's present name was adopted in 1903 with the establishment of the first Post Office. Sylvan Lake had been given a succession of names by Cree and Stoney Indians and by map-makers such as David Thompson and the Palliser Expedition. Early settlement was difficult with the heavy timber that surrounded the lake, and it was not until 1899 that Alexander Loiselle and his son Louis came from Michigan with their sawmill to settle at what was then called Snake Lake. By 1902, the District had attracted other settlers and Loiselle built a store and hotel to accommodate the new residents.
Alberta Central Railway began construction in 1910 - 1914 linking Red Deer and Rocky Mountain House which helped to develop the Sylvan Lake area. By 1923 the Town of Sylvan Lake had 185 residents. As many tourist attractions and facilities were added, the community grew from Village to Town status by 1946.
Today, the Town of Sylvan Lake has a permanent population in excess of 11,115 people and prides itself on being "A Town For All Seasons", with year-round events, attractions and facilities for visitors.
http://www.town.sylvan-lake.ab.ca/