Griggs & Browne, a major pest control and home services provider for the states of Rhode Island, Connecticut and Massachusetts, has requested that Baker Communications present their Exceptional Customer Service training to their customer service department. In their search for an experienced training partner with proven content, Griggs & Browne consulted with Baker representatives. They appreciated Baker‘s client-centered approach and especially the behavioral model included in the training content. They selected Baker‘s Exceptional Customer Service training course as a perfect match for their needs.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will travel to Providence, Rhode Island to work with Griggs & Browne customer service representatives and managers. During this foundational skills workshop, participants will gain practical experience using proven customer service strategies such as the 3 F‘s Model (Handling Feelings, Finding Facts and Finding Solutions) to help them resolve customer issues. Attendees of the Exceptional Customer Service training workshop will also learn and practice using effective techniques such as Empathy and Active Listening to quickly establish rapport, communicating a sense of understanding and respect.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About Griggs & Browne
Established in 1910, Griggs & Browne provides pest control and home services to residents and business in Rhode Island, Connecticut, Eastern Massachusetts, Cape Cod and the Islands. Their services include home inspection services, termite and rodent proofing, tile and carpet services, and control of seasonal pests such as ticks. Whether you need inspection, detection, or protection, Griggs & Browne has a century‘s experience behind them. Remember: "Without Griggs & Browne, The Whole Town Would Fall Down!"
http://www.griggsbrowne.com/