Medtronic Diabetes, a division of Medtronic, Inc. and leader of the technological curve in diabetes care, has requested that Baker Communications provide exceptional customer service skills training for its customer service teams. Medtronic‘s sales department has benefited previously from Baker sales training seminars, and when a new training need arose in customer service, Medtronic returned to Baker in the full confidence that they have an outstanding training partner to help them attain their goals.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will travel to Minnesota to work with Medtronic customer service representatives. During this comprehensive customer service skills workshop, participants will gain practical experience using proven customer service strategies such as the 3 F‘s Model (Handling Feelings, Finding Facts and Finding Solutions) to help them effectively diagnose and resolve customer issues. Attendees of the Exceptional Customer Service training workshop will also learn and practice using effective techniques such as Empathy and Active Listening to quickly establish rapport, communicating a sense of understanding and respect and cementing valuable customer relationships.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About Medtronic
Medtronic, Inc., headquartered in Minneapolis, is the global leader in medical technology – alleviating pain, restoring health, and extending life for millions of people with chronic conditions around the world. Medtronic develops and manufactures a wide range of products and therapies with emphasis on providing a complete continuum of care to diagnose, prevent and monitor chronic conditions.
For more than a decade, the Medtronic Foundation has played a leading role in developing and funding state-of-the-art sudden cardiac arrest awareness and training programs. Medtronic does business in more than 120 countries, with regional headquarters in Switzerland and Japan. Medtronic employs 38,000 people worldwide.
For 25 years, Medtronic has led the technology revolution in diabetes care. Medtronic pioneered insulin pump therapy in 1983 as the most effective way to deliver insulin, and help normalize glucose control for people with diabetes. When dozens of other companies have come and gone, Medtronic Diabetes still forges ahead with technological advances. Through the years, they have introduced valuable solutions for patients and healthcare professionals—including continuous glucose monitoring (CGM), CareLink™ Therapy Management Software and the MiniMed Paradigm® REAL-Time System, the world's first integrated insulin pump and CGM System.
http://www.medtronic.com/