The San Diego Air & Space Museum, the official air and space museum of the State of California, has requested that Baker Communications deliver two sessions of their highly regarded Customer Service training workshop to the Museum’s staff. The Museum was seeking a training partner with a great reputation and a proven customer service training program. After consulting with Baker representatives and reviewing the content of the Customer Service training course, the Museum signed up for two sessions. Baker’s good name, experience and award-winning content gained them an enthusiastic new client.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will travel to San Diego to work with Air & Space Museum employees. During this highly interactive workshop, participants will gain practical experience using effective customer service techniques, such as Active Listening, empathy, and strategic questioning to quickly establish rapport with their customers and work toward finding effective solutions for problems and complaints. They will also learn about different personality types and the communication styles appropriate to each, allowing them to more effectively understand and handle Museum patrons.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About San Diego Air & Space Museum
The San Diego Air & Space Museum is California's official air and space museum and education center. The Museum is an affiliate of the Smithsonian Institution, and it was the first aero-themed Museum to be accredited by the American Association of Museums.