Sinopec Daylight Energy, Ltd., a Canadian oil and natural gas company, has selected Baker Communications deliver an
Exceptional Customer Service training workshop for a mixed group of employees. The company was seeking a training partner with proven content and an interactive format that would keep participants engaged and allow them to practice new skills before implementing them on the job. A consultation with Baker representatives convinced Sinopec Daylight Energy that Baker‘s Exceptional Customer Service seminar had the core content they needed and the exercise-driven format they wanted to help their employees become more customer-focused and adept in service situations of all kinds.
An Exceptional Customer Service Training Expert and Senior Level Instructor will meet with Sinopec Daylight Energy employees to deliver the workshop. During this highly interactive training event, participants will gain expertise in communicating with different personality types, giving them the ability to work more effectively with individuals of varying personality and temperament. Attendees will also learn key customer service and communication techniques, such as Active Listening, to quickly establish rapport with others and facilitate problem-solving work. Employees participating in the training program will gain a toolset of effective customer service skills that will allow them to successfully navigate customer service issues of all kinds and deliver a high-quality service experience that will leave customers satisfied.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About Sinopec Daylight Energy
Sinopec Daylight Energy Ltd. is an oil and natural gas company,
focused on exploiting its land base in the Deep Basin of Alberta
and northeast British Columbia. The Company has a balanced mix
of crude oil, liquids-rich natural gas and resource play natural
gas. Sinopec Daylight is a wholly owned indirect subsidiary of
Sinopec International Petroleum Exploration and Production
Corporation.
http://www.daylightenergy.com/