Sourcecorp, a leading provider of business process outsourcing solutions, has requested that Baker Communications’ deliver their proven Exceptional Customer Service training to the Sourcecorp customer service department. The company was seeking a training partner with the experience and expertise to address the specific needs of their customer service group. They inquired about several Baker workshops, and after reviewing the material they selected the Exceptional Customer Service program as an excellent training solution for their needs.
A Baker Communications Exceptional Customer Service Training Expert and Senior Level Instructor will travel to Dallas to work with customer service representatives. During this highly interactive workshop, participants will learn how to identify and relate to different personality types and Behavioral Styles, helping them to more personally and effectively address the needs of individual clients. Attendees will also gain experience using tools and strategies such as Active Listening and the 3 F‘s Model (Handling Feelings, Finding Facts and Finding Solutions) to help them quickly establish rapport with clients and work toward effective resolution of customer issues.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About Sourcecorp
SOURCECORP is a business process outsourcing (BPO) and consulting firm that offers solutions and industry expertise to clients throughout the United States that transform their business processes and accelerate their business performance.
As a leading provider of business process outsourcing solutions and specialized high-value consulting services, SOURCECORP supports clients throughout the U.S. The company leverages deep horizontal process knowledge into information intensive industries suchsuch as commercial, financial, healthcare, government and legal services.